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| thank you for purchasing a panasonic advanced hybrid system. please read this manual carefully before using this product and save this manual for future use. kx-tes824 model KX-TEM824 advanced hybrid system user manual http://www..net/ datasheet pdf - http://www..net/
2 user manual feature highlights 1.5.5 using voice messaging (built-in voice message [bv]) 1.8.3 if a voice processing system is connected 1.1.1 before operating a telephone 1.2.7 accessing another party directly from outside (direct inward system access [disa]) you can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone. built-in voice message hello, this is 204. please leave your message. you can set your calls to be forwarded to a separate voice processing system (vps) to let callers leave messages in your mailbox when you cannot answer the phone. voice mail integration message message message message message message a panasonic proprietary telephone (pt) and single line device (such as a fax machine, modem, slt, or wireless telephone) can be connected to one extension jack in parallel. these devices share the same extension number. telephones a caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level disa outgoing messages (ogms). 3-level automated attendant first disa ogm dial 0 (operator) dial 1 dial 2 dial 3 dial 0 dial 1 3-level disa ogm 1 dial 2 dial 0 (mike) dial 1 (john) 3-level disa ogm 3 3-level disa ogm 22 3-level disa ogm 24 3-level disa ogm 2 3-level disa ogm 23 dial 2 (tony) http://www..net/ datasheet pdf - http://www..net/ user manual 3 in this manual, ? proprietary telephone is abbreviated as "pt" *1 . single line telephone is abbreviated as "slt". proprietary telephone with a display is abbreviated as "display pt". ? the suffix of each model number is omitted. ? the following icons are used as hints and conditions throughout this manual. 1.1 before operating a telephone for more details, consult your dealer. *1 in this manual, "proprietary telephone" ("pt") means an analogue proprietary telephone (apt). a panasonic telephone that is equipped with a navigator key and a display helps you to access various features easily. the message/ringer lamp (if equipped) informs you of any calls or messages waiting. easy operation navigator key message/ringer lamp this pbx can route incoming calls sent from a short message service (sms) centre to specific single line telephones (slts) that support sms. call routing for fixed line sms telephone company sms centre conditions hints !! !! http://www..net/ datasheet pdf - http://www..net/ 4 user manual important information warning ? this unit may only be installed and serviced by qualified service personnel. ? if damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return the unit to your dealer. ? when relocating the equipment, first disconnect the telecom connection before disconnecting the power connection. when the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection. ? this unit is equipped with an earthed plug. for safety reasons this plug must only be connected to an earthed outlet that has been installed according to applicable regulations. ? to prevent possible fire or electric shock, do not expose this product to rain or moisture. ? the power supply cord is used as the main disconnect device. ensure that the ac outlet is located near the equipment and is easily accessible. ? to protect this unit from static electricity, do not touch any external connectors of the unit. safety instructions when using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. 2. avoid using wired telephones during an electrical storm. there is a remote risk of electric shock from lightning. 3. do not use a telephone in the vicinity of a gas leak to report the leak. 4. use only the power cord and batteries indicated in this manual. do not dispose of batteries in a fire, as they may explode. dispose according to local regulations. save these instructions http://www..net/ datasheet pdf - http://www..net/ user manual 5 the kx-tes824e, the kx-tes824ne, the kx-tes824gr/KX-TEM824gr, the kx-tes824ce/KX-TEM824ce, and the kx-tes824pd/KX-TEM824pd are designed to interwork with the analogue public switched telephone network (pstn) of european countries. panasonic communications co., ltd./panasonic communications company (u.k.) ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of radio & telecommunications terminal equipment (r&tte) directive 1999/5/ec. declarations of conformity for the relevant panasonic products described in this manual are available for download by visiting: http://doc.panasonic.de contact: panasonic services europe gmbh panasonic testing centre winsbergring 15, 22525 hamburg, f.r. germany http://www..net/ datasheet pdf - http://www..net/ 6 user manual attention ? keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. these noise sources can interfere with the performance of the pbx. ? this unit should be kept free of dust, moisture, high temperature (more than 40 ), and vibration, and should not be exposed to direct sunlight. ? if you are having problems making calls to outside destinations, follow this procedure to test the outside (co) lines: 1. disconnect the pbx from all outside (co) lines. 2. connect known working single line telephones (slts) to those outside (co) lines. 3. make a call to an external destination using those slts. if a call cannot be carried out correctly, there may be a problem with the outside (co) line that the slt is connected to. contact your telephone company. if all slts operate properly, there may be a problem with your pbx. do not reconnect the pbx to the outside (co) lines until it has been serviced by an authorised panasonic factory service centre. ? never attempt to insert wires, pins, etc. into the vents or holes of this unit. ? wipe the unit with a soft cloth. do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner. ? when using a panasonic proprietary telephone (pt), use only the correct panasonic handset. ?c http://www..net/ datasheet pdf - http://www..net/ user manual 7 for future reference please print, record, and retain the following information for future reference. note the serial number of this product can be found on the label affixed to the unit. you should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. model no. serial no. date of purchase name of dealer dealer's address dealer's tel. no. http://www..net/ datasheet pdf - http://www..net/ 8 user manual table of contents 1 operation............................................................................................... 11 1.1 before operating a telephone .......................................................................................12 1.1.1 before operating a telephone .......................................................................................... 12 1.2 making calls ................................................................................................................ ....20 1.2.1 basic calling ............................................................................................................. ........ 20 1.2.2 easy dialling ............................................................................................................. ........ 25 1.2.3 redialling ............................................................................................................... ..........29 1.2.4 when the dialled party is busy or there is no answer ....................................................31 1.2.5 switching the calling method (alternate calling?ring/voice) .........................................39 1.2.6 using your calling privileges at another extension (walking cos) ................................. 40 1.2.7 accessing another party directly from outside (direct inward system access [disa]) ............. 41 1.3 receiving calls ............................................................................................................. ..44 1.3.1 answering calls ........................................................................................................... .....44 1.3.2 answering hands-free (hands-free answerback) .............................................................45 1.3.3 answering a call ringing at another telephone (call pickup).......................................... 46 1.4 during a conversation.................................................................................................... 48 1.4.1 transferring a call (call transfer)...................................................................................... 4 8 1.4.2 holding a call............................................................................................................ ........50 1.4.3 talking to 2 parties alternately (call splitting) ................................................................. 53 1.4.4 answering call waiting .................................................................................................... .54 1.4.5 talking to multiple parties (conference) ........................................................................... 57 1.4.6 muting a microphone (microphone mute) ......................................................................... 62 1.4.7 using the headset (headset operation) ........................................................................... 63 1.4.8 talking to another party without lifting the handset (hands-free operation)...................64 1.4.9 changing the dialling mode (pulse to tone conversion)..................................................65 1.5 before leaving your desk.............................................................................................. 66 1.5.1 forwarding your calls (call forwarding [fwd])................................................................ 66 1.5.2 showing a message on the caller's telephone display (absent message) ....................69 1.5.3 preventing other people from using your telephone (extension lock) ...........................71 1.5.4 leaving a group (log-in/log-out) .....................................................................................72 1.5.5 using voice messaging (built-in voice message [bv]) .....................................................73 1.6 making/answering a paging announcement ...............................................................82 1.6.1 paging .................................................................................................................... ...........82 1.6.2 answering/denying a paging announcement ...................................................................84 1.7 setting the telephone according to your needs .........................................................85 1.7.1 setting the alarm (timed reminder) ................................................................................85 1.7.2 refusing incoming calls (do not disturb [dnd]).............................................................. 87 1.7.3 receiving call waiting ................................................................................................... ..88 1.7.4 preventing other people from joining your conversation (executive busy override deny).............89 1.7.5 turning on the background music (bgm) ........................................................................90 1.7.6 protecting your line against notification tones (data line security) ............................... 91 1.7.7 checking the time service mode ..................................................................................... 92 1.7.8 clearing features set at your extension (extension feature clear) ................................93 1.7.9 monitoring a room (room monitor).................................................................................. 94 1.8 using user-supplied equipment.................................................................................... 96 1.8.1 if a doorphone/door opener is connected ......................................................................96 1.8.2 if a host pbx is connected...............................................................................................9 8 http://www..net/ datasheet pdf - http://www..net/ user manual 9 1.8.3 if a voice processing system is connected ..................................................................... 99 1.9 using a display proprietary telephone...................................................................... 106 1.9.1 calling with the incoming call log ................................................................................. 106 2 operator/manager operation .............................................................111 2.1 control features........................................................................................................... 1 12 2.1.1 locking other extensions (remote extension lock) ..................................................... 112 2.1.2 switching the time service mode (time service) ......................................................... 113 2.1.3 setting an alarm for other extensions (remote timed reminder [wake-up call]) ............... 115 2.1.4 erasing all caller information in the common area (incoming call log in the common area?clear all)........................................................................................................ 117 2.1.5 disregarding the newest call or overwriting the oldest call in the common area call log (301st incoming call logged in the common area) ...................................................... 118 2.1.6 recording, playing, or erasing common bv outgoing messages................................. 119 2.1.7 changing system settings using programming mode .................................................. 121 3 customising your phone & pbx .......................................................125 3.1 customising your phone (personal programming) .................................................. 126 3.1.1 customising your phone (personal programming) ........................................................ 126 3.1.2 changing personal settings using programming mode ................................................ 127 3.1.3 customising the buttons ................................................................................................ 130 3.2 managing call logs...................................................................................................... 133 3.2.1 requirements .............................................................................................................. ... 133 3.2.2 viewing, printing, and clearing call logs ...................................................................... 134 3.3 customising your pbx (system programming) ........................................................ 135 3.3.1 programming information ............................................................................................... 135 3.3.2 system programming ..................................................................................................... 138 4 appendix..............................................................................................143 4.1 troubleshooting ........................................................................................................... 14 4 4.1.1 troubleshooting ........................................................................................................... ... 144 4.2 feature number table.................................................................................................. 147 4.2.1 feature number table .................................................................................................... 14 7 4.3 identifying tones .......................................................................................................... 1 55 4.3.1 identifying tones ......................................................................................................... ... 155 index ..........................................................................................................161 http://www..net/ datasheet pdf - http://www..net/ 10 user manual http://www..net/ datasheet pdf - http://www..net/ user manual 11 section 1 operation this chapter shows you step by step how to use each feature. read this chapter to become familiar with the many useful features of this pbx. http://www..net/ datasheet pdf - http://www..net/ 1.1 before operating a telephone 12 user manual 1.1 before operating a telephone 1.1.1 before operating a telephone what kind of telephone can be used? you can use a single line device such as a single line telephone (slt), fax machine, modem, or wireless telephone, or a panasonic proprietary telephone (pt) such as the kx-t7730. some features may not be available, depending on the telephone you are using. if you are using a panasonic pt with special feature buttons, or a display (display pt), or both, follow the procedures that use feature buttons or the display, for easy operation. if you are using an slt, follow the procedures that use specified numbers to access features (feature numbers). if you use a direct station selection (dss) console, you can also use the buttons on the dss console to perform operations, instead of the buttons on the connected pt. feature numbers features have been assigned feature numbers, which can be entered on your telephone to access the corresponding feature. some features are only accessible by entering the feature number. in addition, some features require other additional parameters to be entered to activate the feature. where necessary, these are specified in the text. notice the default value assigned to certain features may vary depending on your country/area. for more details, consult your dealer. tone various tones are used during or after operations to provide you with information. for more details regarding the types of tones and their meanings, refer to "4.3.1 identifying tones" (appendix). display in this manual, you will see the phrase "the display ...". this refers to the display of a panasonic pt. when you use a panasonic display pt, displayed messages or items help you to operate the telephone. ? if you use a panasonic pt that does not have feature buttons, you may change one of the unused flexible buttons to a feature button. refer to "3.1.3 customising the buttons". if you use an slt that does not have the " " or "#" keys, it is not possible to access features that have " " or "#" in their feature numbers. http://www..net/ datasheet pdf - http://www..net/ 1.1 before operating a telephone user manual 13 your extension number if you use a panasonic display pt, you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. for more details, refer to "3.1.2 changing personal settings using programming mode". using a navigator key/volume key (depending on the type of your pt) the navigator key can be used to control display contrast and volume, or to search for items using the display. press the navigator key/volume key in the desired direction. the contrast or volume level and the items displayed, will change as follows: examples the displays and the illustrations shown throughout this manual as examples are of a telephone connected to the kx-tes824/KX-TEM824. restrictions features that have been restricted through system programming will not be available at your extension. icon descriptions the following icons are used frequently throughout this manual. navigator key volume key this feature cannot be used with an slt. seize an outside (co) line by doing one of the following: ? press a co button. ? dial the automatic line access number (9/0) * . note * for new zealand, the automatic line access number may be either 1 or 9. ? dial the outside (co) line group access number (8) and outside (co) line group number. see "programming" for related programming, if necessary. up (level increases ) down (level decreases ) right left up (level increases ) down (level decreases ) no slt outside (co) line group no. or / 8 0 9 or (co) * http://www..net/ datasheet pdf - http://www..net/ 1.1 before operating a telephone 14 user manual go off-hook by doing any of the following: ? lift the handset. ? press the sp-phone button. ? press the monitor button. (to start talking, lift the handset.) press the call button on the doorphone. go on-hook by doing any of the following: ? hang up. ? press the sp-phone button. ? press the monitor button. press the recall/hookswitch briefly. talk. enter the required number. 1.1 before operating a telephone user manual 15 when you use a panasonic proprietary telephone if you use a panasonic pt or dss console, you will be able to use some of the useful feature buttons described below. these buttons simplify certain operations. the illustrations below may differ from the actual buttons on your telephone. fixed buttons co : used to access an outside (co) line (or outside (co) line group) when making or receiving a call. the button's preprogrammed outside (co) line access method determines which line is selected. can also be customised as a feature button. sp-phone : used to select handset or hands-free operation. auto dial/store : used for system speed dialling/saved number redial, playing back personal/ common bv outgoing messages (ogms) used by the built-in voice message (bv) feature, and storing programme changes. pau s e : used to insert a dialling pause in a stored number. redial : used to redial the last number dialled. message : used to leave a message waiting indication, call back the party who left a message waiting indication, or play back voice messages. this button is provided with an led (light emitting diode), except for on kx-t7700 series telephones. with kx-t7700 series telephones, the message/ringer lamp is lit when a message waiting indication is left at your extension. intercom : used to make or receive intercom calls. monitor : used to select hands-free dialling and monitor operation. auto ans (auto answer)/mute : used to answer an intercom call automatically in hands-free mode or to mute the built-in microphone during a conversation. transfer : used to transfer a call to another party. hold : used to place a call on hold. flash/recall : used to disconnect the current call and make another call without hanging up, or to send an efa (external feature access) signal to the telephone company or host pbx to access external features. (co) http://www..net/ datasheet pdf - http://www..net/ 1.1 before operating a telephone 16 user manual customised buttons throughout this manual, when the name of a button is written in parentheses, such as "(g-co)", this means that it is a flexible button that has been customised. to customise flexible buttons, refer to "3.1.3 customising the buttons". conf (conference) : used to establish a 3-party or 5-party conference call. voice call : used to answer an intercom call automatically. fwd/dnd (call forwarding/do not disturb) : used to set the fwd or dnd feature for the extension. program : used to enter and exit programming mode. navigator key, volume key : used to adjust the volume of the speaker, handset and headset, and the display contrast, or to select desired items. programmable feature (pf) : located in the right column of the co button array on certain telephones or on the dss console. used to access a preprogrammed feature. mostly used as a one-touch dialling button. customised button function single-co (s-co) used to access a specified outside (co) line for making or receiving calls. group-co (g-co) used to access an idle outside (co) line in a specified outside (co) line group for making calls. incoming calls from outside (co) lines in the assigned outside (co) line group arrive at this button. other-co (o-co) used to access an idle outside (co) line for making calls. incoming calls from the assigned outside (co) lines, which are not assigned to s-co or g-co buttons, arrive at this button. direct station selection (dss) used to call an extension with a one-touch operation. one-touch dialling used to call a preprogrammed party or access a feature with a one-touch operation. message used to leave a message waiting indication, call back the party who left the message waiting indication, or play back voice messages. message for another extension used to access voice messages stored for another extension. fwd/dnd (call forwarding/ do not disturb) used to set the fwd or dnd feature for the extension. save used to store a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later. conference used to establish a 3-party or 5-party conference call. log-in/log-out used to switch between log-in and log-out status. extension lock used to remotely lock or unlock another extension. day used to change the time service mode to day mode. (pf) http://www..net/ datasheet pdf - http://www..net/ 1.1 before operating a telephone user manual 17 night used to change the time service mode to night mode. lunch used to change the time service mode to lunch mode. caller id indication?common used to inform you of calls logged in the common area, store the information of an incoming call during a conversation, and view caller information while on- hook and then call back a caller. caller id indication?personal used to inform you of calls logged in your personal area, store the information of an incoming call during a conversation, and view caller information while on- hook and then call back a caller. caller id selection?common used to display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the common area call log is full. caller id selection?personal used to display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the personal area call log is full. 2-way record used to record a conversation into your own mailbox. 2-way transfer used to record a conversation into the mailbox of a specified extension. live call screening (lcs) used to listen while a caller is leaving a message in your voice mailbox and, if desired, intercept the call. lcs cancel used to stop monitoring your own voice mailbox while a caller is leaving a message, or stop the alert tone heard in private mode while a caller is leaving a message. voice mail (vm) transfer used to transfer a call to the mailbox of a specified extension. customised button function http://www..net/ datasheet pdf - http://www..net/ 1.1 before operating a telephone 18 user manual how to follow the steps an example system operation procedure is shown below. ? if your telephone type is not included in the operation steps, for example, only "pt" is marked and you are using an slt, your telephone cannot execute that feature. ? if your telephone can use several methods to execute one feature, you can select the preferred method according to your needs. calling other extensions to call another extension (intercom call) the direct station selection (dss) button light shows the current status as follows: off : the extension is idle. red on : the extension is on a call. for quick operation customising your phone t 3.1.3 customising the buttons create or edit a direct station selection (dss) button. pt/slt off-hook. talk. press dss or dial extension number . or extension no. (dss) feature title operation steps icons and meanings are explained in "icon descriptions". conditions hints programming references: related or required programming is noted. for quick operation if you are the operator or dial certain extension numbers frequently, dss buttons are useful. hands-free operation you can make an intercom call and have a conversation in hands-free mode using the sp- phone/intercom button. refer to "1.4.8 talking to another party without lifting the handset (hands-free operation)". http://www..net/ datasheet pdf - http://www..net/ 1.1 before operating a telephone user manual 19 connection example this diagram shows devices that can be connected. door opener/doorbell/ door chime doorphone external music source pager/amplifier&speaker batteries voice processing system computer computer slt fax/telephone answering machine pt dss console wireless phone telephone company http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 20 user manual 1.2 making calls 1.2.1 basic calling ? calling other extensions ? calling an outside party ? using an account code (account code entry) calling other extensions to call another extension (intercom call) ? the direct station selection (dss) button light shows the current status as follows: off : the extension is idle. red on : the extension is on a call. ? for quick operation if you are the operator or dial certain extension numbers frequently, dss buttons are useful. ? hands-free operation you can make an intercom call and have a conversation in hands-free mode using the sp- phone/intercom button. refer to "1.4.8 talking to another party without lifting the handset (hands-free operation)". customising your phone ? 3.1.3 customising the buttons create or edit a direct station selection (dss) button. pt and slt pt/slt off-hook. talk. press dss or dial extension number . or extension no. (dss) http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 21 to call the operator (operator call) you can easily call the extension assigned as the operator extension. calling an outside party there are 4 methods of seizing an outside (co) line. use whichever method you prefer, unless requested by your manager to use a specific method. choose one of the following methods: to select an idle outside (co) line automatically (automatic line access) ? the default operator call number varies depending on your country/area. for more details, consult your dealer. ? the default automatic line access number varies depending on your country/area. for more details, consult your dealer. pt/slt off-hook. enter 0 or 9 . 0 9 or pt/slt off-hook. talk. dial outside phone number . outside phone no. enter automatic line access number . 9 0 or * * for new zealand: 1 or 9 http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 22 user manual to select an idle outside (co) line in the specified outside (co) line group automatically (outside (co) line group access) to select a specified outside (co) line to select an idle unassigned outside (co) line pt and slt pt/slt off-hook. talk. press g-co or dial outside (co) line group access number and then outside (co) line group number (1?8). dial outside phone number . outside phone no. or 8 outside (co) line group no. (g-co) pt and pt off-hook. talk. press s-co . dial outside phone number . outside phone no. (s-co) pt off-hook. talk. dial outside phone number . outside phone no. press o-co . (o-co) http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 23 ? the single-co (s-co) and group-co (g-co) button lights show the current status as follows: off : the line is idle. green on : you are using the line. red on : another extension is using the line (s-co), or other extensions are using all outside (co) lines in the outside (co) line group (g-co). ? emergency call you can dial preprogrammed emergency numbers after seizing an outside (co) line without any restrictions. ? you can press the s-co or g-co button without going off-hook first. ? you may be restricted from making calls to certain outside parties. if you have questions about your calling restrictions, consult your manager or dealer. ? to make a call to another party without going on-hook , press the flash/recall button. pressing the button will re-access the outside (co) line and provide an external dial tone. you can dial the new phone number without going on/off-hook. ? hands-free operation you can make an outside (co) line call and have a conversation in hands-free mode using the sp-phone button. refer to "1.4.8 talking to another party without lifting the handset (hands-free operation)". customising your phone ? 3.1.2 changing personal settings using programming mode? line preference? outgoing select the seized line when going off-hook. ? 3.1.3 customising the buttons create or edit a single-co (s-co) button, group-co (g-co) button, or other-co (o- co) button. http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 24 user manual using an account code (account code entry) the manager may give personal account codes to extension users, and check their telephone usage for accounting purposes. alternatively, an account code can be specified for each customer, to log call durations for billing purposes. ? you may not be able to make an outside (co) line call without entering an account code depending on your telephone's mode of account code entry. the mode is assigned to each extension. ask your manager or dealer about your telephone's mode. ? a panasonic proprietary telephone (pt) user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the fwd/dnd (call forwarding/do not disturb) button, then entering the account code. ? account codes may use the digits "0 through 9". non-numeric codes such as flash/ recall and pause cannot be used. ? you can clear the account code by pressing the " " key or fwd/dnd button while entering the account code, and then re-enter the account code. ? if you hear a reorder tone after entering the account code, the account code entered does not exist. enter the correct code. ? for your convenience, you can store a code together with a phone number in the telephone's memory (e.g., speed dialling). customising your phone ? 3.1.3 customising the buttons create or edit an fwd/dnd (call forwarding/do not disturb). off-hook. pt/slt 9 4 press fwd/dnd or enter 49 . press co or dial outside (co) line access number . account code enter account code (4 digits). extension no. outside phone no. dial outside phone number. d.tone 3 extension no. outside (co) line access no. or or d.tone (co) a pt user can press the pause button instead of the fwd/dnd button, and an slt user can enter " " instead of " 49 ". http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 25 1.2.2 easy dialling there are several convenient methods of storing and dialling frequently used phone numbers. ? using a one-touch button (one-touch dialling) ? using numbers stored at your extension (personal speed dialling) ? using numbers stored in the pbx (system speed dialling) ? dialling a preset number by going off-hook (hot line) ? using a preprogrammed number (quick dialling) using a one-touch button (one-touch dialling) you can dial a phone number (max. 24 digits) previously stored to a flexible button with a one-touch operation. ? a telephone number longer than 24 digits can be stored by dividing it among 2 or more one-touch dialling buttons. ? you can confirm the stored number of a one-touch dialling button by pressing it while on- hook. ? you can press a co button to select a desired outside (co) line before pressing the one- touch dialling button. customising your phone ? 3.1.3 customising the buttons create or edit a one-touch dialling button, store the desired phone number, or feature number. no slt press one-touch dialling . off-hook. pt (one-touch dialling) http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 26 user manual using numbers stored at your extension (personal speed dialling) you can store up to 10 numbers at your extension for your personal use. this feature is also known as station speed dialling. to store a phone number to dial to confirm ? personal speed dialling numbers (0 through 9) correspond to the numbers (f1 through f10) of the programmable feature (pf) buttons assigned as one-touch dialling numbers. assigning a one-touch dialling number to pf button "f1" will override personal speed dialling number "0", and vice versa. ? rotary single line telephone (slt) users cannot use this feature. ? up to 24 digits including " " can be stored. however, depending on your mode of account code entry, " " may not be regarded as a pause. off-hook. dial personal speed dialling number (0?9). enter # . desired phone no. personal speed dialling no. dial desired phone number (max. 24 digits). pt/slt on-hook. 2 enter 2 . c.tone for an outside phone number, dial an outside (co) line access number before the phone number. pt/slt dial personal speed dialling number (0?9). personal speed dialling no. off-hook. enter # or 1 . or 1 display pt dial personal speed dialling number (0?9). personal speed dialling no. off-hook. enter 3 . 3 enter # . http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 27 using numbers stored in the pbx (system speed dialling) you can make calls using preprogrammed speed dialling numbers (max. 100 codes) stored in the pbx. ask your manager or dealer about the stored speed dialling numbers. dialling a preset number by going off-hook (hot line) an slt user can make a call simply by going off-hook, if the telephone number has been stored beforehand. this feature is also known as pickup dialling. to store a phone number ? a telephone number longer than 32 digits can be stored by dividing it among 2 or more system speed dialling buttons. 1.2 making calls 28 user manual to set/cancel to dial using a preprogrammed number (quick dialling) you can make a call simply by using the preprogrammed code number (50 through 59). for more details, consult your manager or dealer. ? to call another party , dial the desired party's phone number before the preprogrammed number is dialled. ? up to 32 digits including " " can be stored. however, depending on your mode of account code entry, " " may not be regarded as a pause. ? rotary slt users cannot programme this feature. ? this feature may be restricted depending on system programming. slt off-hook. on-hook. enter 1 to set or 0 to cancel. enter # . set cancel 1 0 or enter 74 . 4 7 c.tone an slt user can enter " 0 " instead of " # ". off-hook. slt off-hook. dial quick dialling number (50?59). pt and slt quick dialling no. pt/slt http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 29 1.2.3 redialling redial features make it easy to make consecutive calls to the same outside party. ? redialling the last outside number you dialled (last number redial) ? saving an outside phone number for redialling (saved number redial) redialling the last outside number you dialled (last number redial) to dial to dial automatically (automatic redial) ? up to 64 digits, " ", "#", pause, and secret (intercom) (which stops all or part of the number from being displayed) can be stored and redialled. the outside (co) line access number is not counted as a digit. ? if you hear a busy tone after pressing the redial or save button, select another line and then press the redial or save button or dial the feature number to retry. ? you can confirm the stored number by pressing the redial or save button while on-hook. ? automatic redial to redial automatically (if the called party is currently busy), press the sp-phone or monitor button and then the redial or save button. redialling will be automatically repeated until the called party answers or until a specified time limit is reached. you can perform other tasks while automatic redial is being carried out. to cancel, press the flash/recall button or perform another operation. ? pressing the redial button after dialling a telephone number or during a conversation will disconnect the current call and redial the stored number. pt/slt off-hook. press redial or enter 80 or ## . or or 8 0 pt press sp-phone or monitor . press redial . or http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 30 user manual saving an outside phone number for redialling (saved number redial) to save to dial to dial automatically (automatic redial) the saved number remains available until another number is stored. customising your phone ? 3.1.3 customising the buttons create or edit a save button. no slt press auto dial/ store . pt press save . during a conversation or while hearing a busy tone pt (save) off-hook. press save . pt (save) press sp-phone . pt press save . (save) http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 31 1.2.4 when the dialled party is busy or there is no answer ? reserving a busy line (automatic callback busy [camp-on]) ? sending a call waiting tone to a busy extension (busy station signalling [bss]) ? leaving a message waiting indication/calling back a caller who left an indication (message waiting) ? joining an existing call (executive busy override) ? calling an extension that is refusing calls (dnd override) reserving a busy line (automatic callback busy [camp-on]) if a dialled extension or a desired outside (co) line is busy, you can set the automatic callback busy feature. then, when the extension or outside (co) line becomes idle, your telephone will ring automatically. when you answer the callback ring: ? a dialled extension becomes idle. ? a desired outside (co) line that is in use by another extension becomes idle. you cannot set automatic callback busy for a busy party outside of the pbx. when you answer the callback ring: ? for an outside (co) line call: the line is seized. ? for an intercom call: the called extension starts ringing automatically. to set for both an outside (co) line call and an intercom call to answer a callback ring set for a b usy extension pt/slt while hearing a busy tone enter 6 . 6 on-hook. c.tone off-hook. pt/slt talk. while hearing a callback ring r.b.tone http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 32 user manual to answer a callback ring set for a busy outside (co) line to cancel the callback ring (automatic callback busy cancel) sending a call waiting tone to a busy extension (busy station signalling [bss]) if the extension that you want to call is busy, you can send a call waiting tone, to inform the extension user that your call is waiting. when the extension user hears this tone, he or she can choose to put the current party on hold, and talk to you. ? if you do not answer the callback ring within 10 seconds (4 rings), this feature will be cancelled. ? if you hear a reorder tone after dialling an extension number, this feature is not available for the other party's phone. this feature is only available if the called extension has set call waiting. to set call waiting, refer to "1.7.3 receiving call waiting". to answer a waiting call, refer to "1.4.4 answering call waiting". off-hook. pt/slt talk. dial outside phone number . outside phone no. while hearing a callback ring d.tone off-hook. pt/slt pt/slt enter 2 . while hearing a busy tone after dialling an extension number 2 http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 33 leaving a message waiting indicatio n/calling back a caller who left an indication (message waiting) leaving a message waiting indication to leave a message waiting indication to leave/cancel a message waiting indication leaving a message waiting indication when the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. calling back a caller who left an indication when you receive a message waiting indication, the message/message for another extension button light or message/ringer lamp will light. you can call back the caller simply by pressing the lit message/message for another extension button. message/ringer lamp message button light pt press message . on-hook. when the called extension is busy or does not answer c.tone pt and slt pt/slt off-hook. enter 1 to leave or 2 to cancel. on-hook. dial desired extension number . leave cancel 1 2 or 0 7 enter 70 . desired extension no. c.tone enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 34 user manual to cancel a message waiting indication using the message button calling back a caller who left an indication to check a received message and call back to cancel all message waiting indications left at your extension pt and slt pt off-hook. on-hook. dial desired extension number . press message 2 times. desired extension no. c.tone while on-hook display pt press message or message for another extension until the desired extension is displayed. off-hook. talk. (message for another extension) or press message or message for another extension . (message for another extension) or d.tone the message is cleared after the conversation. off-hook. enter 70 . enter # . pt/slt 0 7 d.tone enter 0 . 0 on-hook. c.tone an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 35 to cancel all message waiting indications left at another extension to lock/unlock message waiting indications off-hook. enter 70 . enter # . pt 0 7 d.tone dial extension number . 3 on-hook. extension no. c.tone enter 3 . off-hook. on-hook. pt/slt enter 70 . enter lock code (4000?9999) 2 times to lock or one time to unlock. enter # . 0 7 c.tone lock unlock lock code lock code lock code an slt user can enter " 0 " instead of " # ". or http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 36 user manual joining an existing call (executive busy override) you can join an ongoing conversation, establishing a 3-party conference call, if your extension is permitted through system programming. to join an outside (co) line call ? you can lock message waiting indications so that other extensions cannot confirm, call back, or clear message waiting indications left at your extension (message waiting for another extension lock). the operator or manager can cancel this feature for one or all extensions (extension lock?cancel all). even while this lock is on, you can confirm, call back, or clear message waiting indications left at your own extension. ? on your proprietary telephone (pt), you can establish one or more message for another extension buttons. these buttons can display message waiting indications left at other telephones. ? to cancel all message waiting indications left at another extension, it is necessary to first assign the corresponding message for another extension buttons on your phone. ? the message/message for another extension button light or message/ringer lamp shows the current status as follows: off : no messages red on : new messages. ? the display shows messages in the order received, starting with the selected message. 1.2 making calls user manual 37 to join an intercom call to disconnect one party and talk with another when one of the parties is an outside party to leave the conference call ? you can also prevent others from joining your conversations. refer to "1.7 setting the telephone according to your needs". enter 3 . pt/slt talk. while hearing a busy tone c.tone (optional) a 3-party conference call is now established. 3 pt press co or intercom . talk. or (co) pt/slt on-hook. the other 2 parties can continue their conversation. http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 38 user manual calling an extension tha t is refusing calls (dnd override) you can call users who have set the do not disturb (dnd) feature, if your extension is permitted through system programming. ? if you hear the dnd tone, enter "2", and then hear a busy tone, the called extension is busy. you can use the automatic callback busy feature. enter 2 . while hearing the dnd tone pt/slt talk. r.b.tone 2 http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 39 1.2.5 switching the calling method (alternate calling?ring/ voice) to switch the calling method extension users can choose whether to be alerted to incoming calls by ringing or by the caller's voice. the calling extension can override this choice and use the alternate method. ringing (default) : you can call the other party with a ring tone. you will hear a ringback tone. voice-calling : you can talk to the other party immediately after hearing a confirmation tone. you will not hear a ringback tone. you will not be able to hear the other party's voice until he or she answers the call. ? if the called party uses a single line telephone (slt), voice-calling is not available. ? rotary slt users cannot use this feature. customising your phone ? 3.1.2 changing personal settings using programming mode? alternate receiving?ring/voice select the alerting method, either ring or the other party's voice. ring ring hello or after dialling an extension number enter . pt/slt talk. c.tone or r.b.tone http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 40 user manual 1.2.6 using your calling privileges at another extension (walking cos) you can use your calling privileges (class of service [cos]) at another extension, to override calling restrictions that have been set at that extension. to use this feature, a preprogrammed extension password is required. ask your manager for the extension password. ? rotary single line telephone (slt) users cannot use this feature. off-hook. pt/slt 7 enter 7 . extension password extension no. outside phone no. enter extension password . extension no. your extension no. dial your extension number . dial outside phone number. c.tone & d.tone at another extension enter # . press the co button or seize an outside (co) line before dialling the outside phone number. an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 41 1.2.7 accessing another party directly from outside (direct inward system access [disa]) to call an extension when an outside caller dials a specified telephone number of the pbx, a prerecorded direct inward system access (disa) outgoing message (ogm) can greet the caller and give information about how to access an extension. the operator does not need to be involved. if there is no recorded message, the caller will hear a short beep instead of the disa ogm. the caller may also be able to access system features or call an outside party by using the caller's password (disa security code), depending on the security mode. ask your manager about the mode assigned to your pbx. call outside party disa ogm supported destinations dial disa phone number . disa phone no. from an outside telephone in no security mode/trunk security mode off-hook. dial disa phone number . disa phone no. in all security mode off-hook. enter . enter disa security code (4 ? 10 digits). dial desired extension number . desired extension no. dial desired extension number . desired extension no. r.b.tone & disa ogm (or one short beep) r.b.tone r.b.tone & disa ogm (or one short beep) one short beep you can dial the preprogrammed aa number instead. disa security code r.b.tone you can dial the preprogrammed aa number instead. http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls 42 user manual to call an outside party in no security mode dial disa phone number . in trunk security mode/all security mode from an outside telephone disa phone no. off-hook. off-hook. seize an outside (co) line before dialling the outside phone number. dial outside phone number . outside phone no. seize an outside (co) line before dialling the outside phone number. dial outside phone number . outside phone no. r.b.tone & disa ogm (or one short beep) r.b.tone & disa ogm (or one short beep) dial disa phone number . disa phone no. one short beep enter . enter disa security code (4 ? 10 digits). disa security code http://www..net/ datasheet pdf - http://www..net/ 1.2 making calls user manual 43 ? warning there is a risk that fraudulent telephone calls will be made using the outside-to- outside (co-to-co) line call feature of disa. the cost of such calls will be billed to the owner/renter of the pbx. to protect the pbx from this kind of fraudulent use, we strongly recommend: a) enabling disa security (trunk security or all security). b) keeping disa security codes secret. c) selecting complex, random codes that cannot be easily guessed. d) changing codes regularly. ? co-to-co line call duration the length of outside-to-outside (co-to-co) line calls may be limited through system programming. both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. when the timer expires, the call is disconnected. ? if the disa automated attendant (aa) service is used, you can access the desired party simply by pressing a preprogrammed single-digit number (disa aa number) after or while hearing a disa ogm or a short beep. aa menus can be up to 3 levels deep. ? if you enter an invalid security code 3 times consecutively, the call will be disconnected automatically. if you enter a disa security code a second and third time, dialling is not necessary. customising your system ? 3.3.2 system programming? disa security code [512] http://www..net/ datasheet pdf - http://www..net/ 1.3 receiving calls 44 user manual 1.3 receiving calls 1.3.1 answering calls ? hands-free operation you can receive a call and have a conversation in hands-free mode using the sp-phone button. refer to "1.4.8 talking to another party without lifting the handset (hands-free operation)". customising your phone ? 3.1.2 changing personal settings using programming mode? line preference?incoming select the seized line when going off hook. alternate receiving?ring/voice select the calling method, either ring or the other party's voice. talk. off-hook. select one of the following methods: lift the handset to receive the call on the preferred line. (default: ringing line is selected.) press the sp-phone button. press the flashing co or intercom button directly. pt/slt when your telephone rings, either the co/intercom button or the message/ringer lamp flashes. http://www..net/ datasheet pdf - http://www..net/ 1.3 receiving calls user manual 45 1.3.2 answering hands-free (hands-free answerback) to set/cancel you can set your proprietary telephone (pt) to answer incoming intercom calls without going off-hook. when an intercom call arrives, you will hear the caller talking without the phone ringing. ? the auto ans/mute button light shows the current status as follows: off : not set red on : set ? this feature is not available for incoming outside (co) line calls and doorphone calls. no slt press auto ans/mute . while on-hook pt http://www..net/ datasheet pdf - http://www..net/ 1.3 receiving calls 46 user manual 1.3.3 answering a call ringing at another telephone (call pickup) ? answering a call from another telephone (call pickup) ? preventing other people from picking up your calls (call pickup deny) answering a call from another telephone (call pickup) without leaving your desk, you can answer an incoming call that is ringing at another extension or your extension group, or that was received by a preprogrammed telephone answering machine (tam) extension from your phone. the following types of call pickup are available: group call pickup : picks up a call within your group. directed call pickup : picks up a specific extension's call. call retrieving from a tam : retrieves a call on a tam. ? if you hear a reorder tone when trying to retrieve a call from a tam, the dialled extension is not the tam extension, or the tam cannot answer the call because it is performing another operation. pt/slt off-hook. enter 40 or 4 and then dial extension number . talk. group directed 4 0 or 4 extension no. c.tone (optional) pt/slt off-hook. dial tam extension number . enter 4 . talk. tam extension no. b.tone while the tam is answering a call 4 http://www..net/ datasheet pdf - http://www..net/ 1.3 receiving calls user manual 47 preventing other people from picking up your calls (call pickup deny) you can prevent other extension users from picking up your calls. off-hook. on-hook. enter 1 to prevent or 0 to allow. enter # . pt/slt prevent allow 1 0 or enter 72 . 2 7 c.tone an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 48 user manual 1.4 during a conversation 1.4.1 transferring a call (call transfer) ? transferring to an extension within the pbx ? transferring to an outside destination transferring to an extension within the pbx you can transfer incoming calls to another extension. depending on the setting of your pbx, proprietary telephone (pt) users may also be able to transfer incoming outside (co) line calls to another extension simply by pressing the corresponding direct station selection (dss) button (one-touch transfer). to transfer to transfer with a one-touch operation (one-touch transfer) press dss or dial extension number . on-hook. talk. during a conversation pt/slt press transfer or recall/hookswitch . extension no. or c.tone & d.tone (dss) or r.b.tone if you wish, you can inform the destination extension about the call you are transferring. the call is transferred. during a conversation pt press dss . on-hook. talk. (dss) r.b.tone the call is transferred. if you wish, you can inform the destination extension about the call you are transferring. http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 49 transferring to an outside destination ? you can go on-hook before the destination extension answers the call. if the destination extension does not answer the call within a specified time period, you will hear an alarm tone, and the call will return to you. if you do not answer the call within 30 minutes after it returns to you, the call will be disconnected. ? when the dialled extension is busy, you may access the extension by entering "2" (busy station signalling [bss]) or "3" (executive busy override) and then going on-hook. ? you may have to enter the call hold feature number after pressing the recall/hookswitch on your single line telephone (slt), depending on the slt hold mode of your pbx. ask your manager or dealer about the mode assigned to your pbx. you can transfer incoming calls to outside destination when your extension is permitted through system programming. ? co-to-co line call duration the length of outside-to-outside (co-to-co) line calls may be limited through system programming. both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. when the timer expires, the call is disconnected. ? to return to the held call before the destination answers, press the transfer button or corresponding co/intercom button. ? after transferring the call to an outside party, you can join the call by pressing the co button that you used to transfer the call. a 3-party conference call is established (conference). ? to change the transfer destination before going on-hook, press the co button whose indicator is flashing slowly to retrieve the call, then repeat the call transfer procedure. customising your phone ? 3.1.3 customising the buttons create or edit a direct station selection (dss) button. no slt on-hook. talk. press co or dial outside (co) line access number . during a conversation pt the call is transferred. press transfer . dial outside phone number . outside phone no. c.tone & d.tone r.b.tone or (co) extension no. outside (co) line access no. http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 50 user manual 1.4.2 holding a call ? holding ? holding in a system parking zone (call park) holding there are 2 types of call hold mode. the difference between them is whether other people can retrieve the held call (general call hold) or not (exclusive call hold). to hold (general call hold) to hold (exclusive call hold) ? if a call is not retrieved within a specified time period , you will hear a ring tone. if you are having a conversation with another party at that time, you will hear an alarm tone. if an outside (co) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected. on-hook. during a conversation pt/slt c.tone press hold or recall/hookswitch . or on-hook. during a conversation pt d.tone c.tone press hold . press hold again. http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 51 to retrieve a call (call hold retrieve) ? the co or intercom button light shows the current status as follows: ? general call hold mode flashing green slowly : you have a call on hold. flashing red slowly : another extension has a call on hold. ? exclusive call hold mode flashing green at moderate speed : you have a call on hold. red on : another extension has a call on hold. ? hold mode change (proprietary telephone [pt] only) pressing the hold button again while a call is on hold switches the status from general call hold mode to exclusive call hold mode, or vice versa. ? you cannot hold doorphone calls. off-hook. dial holding extension number . off-hook. at the holding extension (call hold retrieve) to retrieve an outside (co) line call put on hold (general call hold) by another extension to retrieve an intercom call put on hold (general call hold) by another extension pt/slt talk. talk. talk. press co , or enter 53 and then dial held line number .- enter 5 . holding extension no. 5 press flashing co or intercom . or press recall/hookswitch . c.tone c.tone held line no. 3 5 or or or or if the handset has been replaced, just go off-hook. (slt only) (co) (co) http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 52 user manual holding in a system parking zone (call park) you can put a call on hold in a common parking zone of the pbx so that any extension can retrieve the parked call. up to 10 calls can be parked in the pbx. to park a call to retrieve (call park retrieve) ? a single line telephone (slt) user can hold either one intercom call or one outside (co) line call at a time, while a pt user can hold one intercom call and multiple outside (co) line calls. to hold multiple intercom calls, use the call park feature. ? you may have to enter the call hold feature number after pressing the recall/hookswitch on your slt, depending on the slt hold mode of your pbx. ask your manager or dealer about the mode assigned to your pbx. ? if you hear a busy tone when parking a call, the parking zone is unavailable. dial another parking zone number directly. ? if you hear a reorder tone when retrieving a parked call, there is no held call in that location. confirm the stored parking zone number. ? after you park a call, you can perform other operations. dial parking zone number (0?9). during a conversation pt/slt on-hook. enter 22* . parking zone no. 2 2 c.tone c.tone & d.tone press hold or recall/hookswitch . or * for united kingdom and new zealand: 36 * off-hook. enter 52* . dial stored parking zone number (0 ? 9) . stored parking zone no. pt/slt talk. 2 5 c.tone * * for united kingdom and new zealand: 56 http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 53 1.4.3 talking to 2 parties alternately (call splitting) when talking to one party with another party on hold, you can switch between the 2 parties. ? this feature is not available for calls from doorphones or paging announcements. pt during a conversation press co or intercom . press hold . or press hold . (co) c.tone talk to the other party. c.tone disregard this step if both parties are extensions. press co or intercom . or (co) disregard this step if both parties are extensions. talk to the original party. the other party will be on hold. slt during a conversation press recall/ hookswitch . or talk to the other party. press recall/ hookswitch . talk to the original party. the other party will be on hold. c.tone & d.tone c.tone & d.tone http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 54 user manual 1.4.4 answering call waiting ? answering call waiting in the pbx ? answering call waiting from the telephone company answering call waiting in the pbx during a conversation, a call waiting tone is heard through the speaker or handset when either an outside (co) line call is received, or another extension is letting you know that a call is waiting. you must activate this feature to be able to use it (default: disable). to set call waiting, refer to "1.7.3 receiving call waiting". you can answer the second call by 1) disconnecting the current call; 2) placing the current call on hold. 1. to disconnect the current call and then talk to the new party pt while hearing a call waiting tone talk to the new party. press co or intercom . or (co) slt while hearing a call waiting tone off-hook. on-hook. talk to the new party. http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 55 2. to hold the current call and then talk to the new party ? a single line telephone (slt) user cannot transfer a new call while holding the current call. to transfer the new call, first park the original call using the call park feature, then go on- hook and off-hook. ? you may have to enter the call hold feature number after pressing the recall/hookswitch on your slt, depending on the slt hold mode of your pbx. ask your manager or dealer about the mode assigned to your pbx. pt press hold . while hearing a call waiting tone disregard this step if both parties are extensions. talk to the new party. press co or intercom . or (co) slt while hearing a call waiting tone talk to the new party. press recall/ hookswitch . d.tone off-hook. on-hook. http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 56 user manual answering call waiting from the telephone company your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (co) line. for more details, consult your telephone company. customising your phone ? 3.1.2 changing personal settings using programming mode? call waiting tone type selection default (tone 1) special tones (tone 2) 15 s 5 s or or pt slt press recall/ hookswitch . press flash/recall . while hearing a call waiting tone while hearing a call waiting tone enter 6 . 6 http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 57 1.4.5 talking to multiple parties (conference) ? adding a third party during a conversation (3-party conference) ? leaving a conference call (unattended conference) ? originating a 3-party to 5-party conference call (5-party conference) adding a third party during a conversation (3-party conference) you can add a third party to your conversation. to establish a 3-party conference call to disconnect one party and then talk to the other dial desired phone number . for an outside phone number, press the co button or seize an outside (co) line before dialling the phone number. pt/slt talk. during a conversation desired phone no. talk to the third party. or c.tone (optional) press conf or recall/hookswitch . press conf or recall/hookswitch and then enter 3 . or 3 a 3-party conference call is now established. pt talk. during a conversation press co or intercom . or (co) http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 58 user manual to put the third party on hold and talk to the original party to leave a 3-party conference call ? to return to the held call before the third party joins, press the corresponding co or intercom button or press the recall/hookswitch. ? by pressing the co button corresponding to an outside (co) line that is not being used by the conference, a proprietary telephone (pt) user can exit from the conference, leaving the other 2 parties connected unless they are both on outside (co) lines. if the other parties are both on outside (co) lines, they will be disconnected. ? you may have to enter the call hold feature number after pressing the recall/hookswitch on your single line telephone (slt), depending on the slt hold mode of your pbx. ask your manager or dealer about the mode assigned to your pbx. press recall/hookswitch . slt talk. c.tone (optional) pt/slt when you are talking with 2 extensions or one extension and one outside party on-hook. the other 2 parties can continue their conversation. http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 59 leaving a conference call (unattended conference) to leave a conference call and establish an unattended conference call to return while others are talking the pt user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. certain extensions may be restricted from executing this feature through system programming. ? co-to-co line call duration the length of outside-to-outside (co-to-co) line calls may be limited through system programming. both outside parties will hear a warning tone 15 seconds before a specified time limit. when the timer expires, the call is disconnected. the originating extension will hear a ring tone or an alarm tone before the time limit. if the originating extension does not return to the conference within a specified time period, the unattended conference call will be disconnected. no slt pt when you are talking with 2 outside parties press conf . pt press the co flashing green at moderate speed. (co) http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 60 user manual originating a 3-party to 5-party conference call (5-party conference) to establish a 5-party conference call a pt user can establish a 3-party to 5-party conference call with up to 5 extensions or with a combination of extensions and up to 2 outside parties. no slt press conf . pt talk. to continue dial desired phone number . desired phone no. press conf . talk. a 5-party conference call is now established. off-hook. 2 2 enter 22 . c.tone (optional) for an outside phone number, press the co button or seize an outside (co) line before dialling the phone number. the current call is placed on hold in the parking zone automatically. http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 61 to change to a 5-party conference call during a 3-party conference call with one or 2 outside parties to disconnect a 5-party conference call ? only one 5-party conference call can be in progress at a time. ? you cannot change to a 5-party conference call during a 3-party conference call among 3 extensions. ? if a parked call is not retrieved within 5 minutes while you are trying to establish a 5?party conference call , you will hear a ring tone. if you are having a conversation with another party at that time, you will hear an alarm tone. ? if you hear a busy tone after dialling the desired phone number or if you dial a wrong phone number , press the flash/recall button to retry. ? if you want to talk to the other 2 partie s on hold again before the fourth party answers , first go on-hook, then follow the call park retrieve procedure and press the conf button to retrieve each of the held calls. ? 3.1.3 customising the buttons create or edit a conference button. press conf . pt talk. to continue dial desired phone number . desired phone no. press conf . talk. a 5-party conference call is now established. 2 2 enter 22 . c.tone (optional) for an outside phone number, press the co button or seize an outside (co) line before dialling the phone number. the current call is placed on hold in the parking zone automatically. during a 3-party conference call with one or 2 outside parties press hold . the current call is placed on hold in the parking zone automatically. pt on-hook. at the original extension http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 62 user manual 1.4.6 muting a microphone (microphone mute) to set/cancel you can disable the microphone to consult privately with others in the room while listening to the other party on the phone through the speaker. ? the auto ans/mute button light shows the current status as follows: off : normal flashing red slowly : mute ? this feature is only available during a hands-free conversation. no slt press mute . pt http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 63 1.4.7 using the headset (headset operation) to talk using the headset connecting an optional headset allows for hands-free conversations. this feature is also known as handset/headset selection. no slt press sp-phone . pt http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation 64 user manual 1.4.8 talking to another party without lifting the handset (hands-free operation) to switch from the handset to hands-free mode to switch from hands-free mode to the handset you can have a conversation in hands-free mode using the sp-phone button. ? helpful hints for hands-free operation: ? if it is difficult to hear the other party's voice: increase the volume using the navigator key or volume key. ? if the other party has difficulty hearing you: decrease the volume. ? if the other party reports that your voice echoes: use the telephone in a room that has curtains, carpeting or both. ? if parts of the conversation cannot be heard: if you and the other party speak at the same time, parts of your conversation may be lost. to avoid this, try to speak alternately. no slt press sp-phone . pt on-hook. during a conversation using the handset do not go on-hook without pressing the sp-phone button first, or the call will be disconnected. pt off-hook. during a conversation in hands-free mode http://www..net/ datasheet pdf - http://www..net/ 1.4 during a conversation user manual 65 1.4.9 changing the dialling mode (pulse to tone conversion) if you are using a pulse-type outside (co) line, you can temporarily change the dialling mode from pulse to tone to access computer telephone services that require tone dialling such as voice mail. ? you cannot change from tone to pulse dialling mode. pt/slt enter # . dial desired number (tone mode). dial phone number (pulse mode). phone no. desired no. http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 66 user manual 1.5 before leaving your desk 1.5.1 forwarding your calls (call forwarding [fwd]) you can have your incoming calls forwarded to a specified destination. the following methods are available: all calls : all calls are forwarded to a specified extension regardless of the status of your extension. busy/no answer (bsy/na) : all calls are forwarded when you do not answer within a specified time period or when your extension is busy. to outside (co) line : all calls are forwarded to an outside party if your extension is permitted through system programming. the call duration is limited. follow me (from) : if you fail to set the above-mentioned "all calls" to forward before you leave your desk, you can set your calls to be forwarded from the destination extension. ? you can set the voice mail extension number as the call forwarding (fwd) destination to receive calls into your mailbox. ? you can set the built-in voice message (bv) feature number as the fwd destination to receive calls into one of the voice message areas. ? the destination of an extension's forwarded calls can call or transfer calls to the original extension. call outside party call extension extension fwd destination fwd to fwd?all calls call or transfer a call original fwd destination incoming call a b http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 67 to set/cancel to set/cancel from another extension 1 7 off-hook. press fwd/dnd or enter 71 . enter required number . all calls busy/no answer to outside (co) line (max. 32 digits) dial destination extension number . or dial outside (co) line access number and then outside phone number . on-hook. pt/slt or 2 1 cancel 0 3 for "cancel", go on-hook, directly after entering " 0# ". c.tone enter # . outside phone no. outside (co) line access no. or destination extension no. pt/slt 1 7 off-hook. press fwd/dnd or enter 71 . on-hook. dial your extension number . your extension no. or enter # . enter 5 or 8 . follow me follow me cancel 8 5 c.tone an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 68 user manual ? the fwd/dnd button light shows the current status as follows: off : neither feature is set. red on : do not disturb (dnd) mode flashing red slowly : fwd mode ? if a proprietary telephone (pt) user sets the fwd?busy/no answer feature, the fwd/ dnd button light will keep flashing while on-hook. to stop the button from flashing, go off- hook and enter "716#". ? a call can only be automatically forwarded one time. in the example below, extension a's calls are being forwarded to extension b. if extension b tries to set fwd to extension c, the extension b user hears a reorder tone and the setting is denied. if extension b has already set fwd to extension c, and extension a tries to set fwd to extension b, the setting is also denied. ? you can confirm the current fwd destination by pressing the fwd/dnd button while on- hook. customising your phone ? 3.1.3 customising the buttons create or edit an fwd/dnd (call forwarding/do not disturb). a b c a b c http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 69 1.5.2 showing a message on the caller's telephone display (absent message) if you are unable to answer calls, you can select a brief message that will be shown on the displays of panasonic display proprietary telephone (pt) users when they call you. the message you select can explain the reason for your absence, and is also shown on the display of your pt every time you go off-hook. to set to cancel message no. message 1 will return soon 2 gone home 3 at ext %%% (extension number) 4 back at %%:%% (hour:minute) am (or pm ) 5 out until %%/%% (month/day) 6 in a meeting enter required number . 2 3 4 5 6 1 extension no. month (01 ? 12) / day (01 ?31) pt/slt off-hook. enter 75 . 7 5 on-hook. enter # . c.tone an slt user can enter " 0 " instead of " # ". hour (01 ?12 ) : minute (00 ?59) am (0) / pm (1) + off-hook. enter 0 . 0 on-hook. pt/slt enter 75 . 7 5 enter # . c.tone an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 70 user manual to confirm ? enter the desired value in the " % " positions. you must enter the number of digits represented by the number of " % " symbols. off-hook. display pt http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 71 1.5.3 preventing other people from using your telephone (extension lock) you can lock your extension so that outside (co) line calls cannot be made. this can be useful to prevent other people from making inappropriate calls using your extension. this feature is also known as electronic station lockout. to lock/unlock ? if your extension is locked, it cannot be used to perform the following operations: ? making outside (co) line calls ? accessing logged information however, you may be able to make outside (co) line calls depending on system programming. ? if you forget the code or cannot unlock your phone, ask your operator or manager. he or she can unlock your extension (remote extension lock). ? the lock code must be 4 digits and must not include the "#" or " " characters. ? the operator or manager can cancel this feature for all extensions (extension lock? cancel all). ? this feature also functions as incoming call log display lock. off-hook. on-hook. pt/slt enter 77 . enter lock code (4 digits) 2 times to lock or one time to unlock. enter # . 7 7 c.tone lock unlock lock code lock code lock code an slt user can enter " 0 " instead of " # ". or http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 72 user manual 1.5.4 leaving a group (log-in/log-out) to set log-in/log-out you can change your status in an extension group. when you log out, incoming calls to the group will not ring at your extension. when you log back in, calls will again ring at your extension. (default: log-in) ? the log-in/log-out button light shows the current status as follows: off : log-in mode red on : log-out mode ? the last member of a group cannot log out. customising your phone ? 3.1.3 customising the buttons create or edit a log-in/log-out button. log-in log-out call extension group log-in log-out 0 1 or 7 3 6 c.tone off-hook. on-hook. enter 0 to log-in or 1 to log-out. enter # . enter 736 . pt/slt an slt user can enter " 0 " instead of " # ". off-hook. on-hook. press log-in / log-out . pt c.tone (log-in/log-out) http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 73 1.5.5 using voice messaging (built-in voice message [bv]) ? recording, playing, or erasing personal bv outgoing messages ? forwarding your calls to built-in voice message ? leaving, playing, or erasing voice messages if an optional voice message card is installed in the pbx, a caller can leave a voice message in one of the voice message areas. there are 2 types of voice message area: personal message area and common message area. a personal message area is where callers can leave messages directly for you. when an incoming call (a call direct to your extension, or a call using the direct inward system access [disa] automated attendant [aa] service) is forwarded to your personal message area, the caller will hear a personal built-in voice message (bv) outgoing message (ogm) and can leave a voice message. you can access your personal message area to play back or erase caller messages. a common message area is where callers can leave messages for the company. when an outside (co) line call is automatically directed to the common message area, or when a disa call is redirected to the common message area via intercept routing, the caller will hear a common bv ogm and can leave a voice message. only the operator or manager can access the common message area to play back or erase caller messages. if there are new voice messages in your personal message area or the common message area (if accessible), you will hear dial tone 4 when going off-hook. additionally, if your telephone has a message leaving one?s desk call using the direct message feature fwd to personal message area direct to extension using the disa aa service direct to common message area direct to disa call outside party extension extension common bv ogm common voice message disa ogm personal bv ogm personal voice message operator/manager personal bv ogm personal voice message others fwd to personal message area intercept timer expires ? wrong number is dialled ? http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 74 user manual button or message/ringer lamp, the corresponding button or lamp turns on when a message has been left. you can also perform the following operations: ? you can record, play, or erase a personal bv ogm for your personal message area. ? the operator or manager can record, play, or erase a common bv ogm for the common message area. refer to "2.1.6 recording, playing, or erasing common bv outgoing messages". ? you can set incoming calls to be forwarded to your personal message area, when you cannot answer them. ? you can leave a voice message in the personal message area of another extension, even if the extension has not been set to forward incoming calls to its personal message area, or even if no personal/common bv ogm has been recorded (direct message). when a caller leaves a voice message using the direct message feature, the voice message is automatically linked to the caller information recorded in the corresponding call log. ? you can access the personal/common message area from an outside telephone by using a preprogrammed voice message access code. the code to enter differs depending on whether you are calling directly to an extension (that is forwarded to the extension's message area) or to the common message area, or you are calling with disa. call log when viewing caller information, you can see whether the caller left a voice message. for more details, refer to "1.9.1 calling with the incoming call log". notes ? if you set the voice mail integration feature, the bv feature will not function. ? when another extension user is recording or erasing a personal/common bv ogm, you cannot perform any operations using the bv feature. when another extension user or an outside caller is performing operations other than those mentioned above, you may not be able to use the bv feature. in this case, wait a few minutes and try again. recording, playing, or erasing personal bv outgoing messages to record pt/slt on-hook. record a message. off-hook. enter 723 . enter 1 . c.tone 2 3 1 7 a pt user can play back the message by pressing the auto dial/store button instead of going on-hook. enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 75 to play back to erase ? the auto dial/store button light shows the current status as follows: off : you are recording a message, or a message has finished playing. red on : a message is playing. ? you can stop playback by pressing the auto dial/store button. pt/slt on-hook. off-hook. confirm the message. enter 723 . 2 3 7 c.tone c.tone enter 2 . 2 enter # . an slt user can enter " 0 " instead of " # ". pt/slt on-hook. off-hook. enter 723 . enter 0 . c.tone 2 3 0 7 enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 76 user manual forwarding your calls to built-in voice message to set/cancel ? setting this feature also cancels other types of call forwarding (fwd)/do not disturb (dnd). customising your phone ? 3.1.3 customising the buttons create or edit an fwd/dnd (call forwarding/do not disturb). off-hook. pt/slt press fwd/dnd or enter 71 . enter 725 . 1 7 or 7 2 5 enter required number . 1 0 2 busy/no answer all calls cancel for "cancel", go on-hook directly after entering " 0# ". on-hook. c.tone enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 77 leaving, playing, or erasing voice messages to leave a voice message in a user's personal message area to leave a voice message in the common message area on-hook. record a message. off-hook. personal bv ogm & c.tone dial desired phone number to access personal message area. desired phone no. from an outside telephone/pt/slt calls are forwarded to the personal message area if set to be forwarded. on-hook. record a message. off-hook. common bv ogm & c.tone dial desired phone number to access common message area. desired phone no. from an outside telephone disa calls are transferred to the common message area when a wrong number is dialled, or when a specified intercept timer expires. http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 78 user manual to leave a voice message using direct message to view and play back a voice message in a voice message area pt/slt on-hook. record a message. off-hook. dial another extension number . enter 725 . enter 1 . 2 5 1 7 c.tone another extension no. enter # . an slt user can enter " 0 " instead of " # ". press message . when the message/ringer lamp or message button is lit (the caller id indication?personal/common button will be lit, if assigned) display pt off-hook. listen to the message. press message until the desired message is displayed. to go to the next message to erase the message* 1 enter 1?3 or 9 while confirming the message or within 5 s of playback ending. to go back to the previous message to play back the message from the beginning voice message 1 2 3 9 c.tone on-hook. http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 79 to play back all voice messages in a voice message area to erase all voice messages in a voice message area pt pt/slt off-hook. listen to the messages. enter 725 . enter 2 . enter # . 2 5 2 7 c.tone the messages are played in the recorded order. to go to the next message to erase the message* 1 to go back to the previous message to play back the message from the beginning voice message 1 2 3 9 enter 1?3 or 9 while confirming the message or within 5 s of playback ending. on-hook. an slt user can enter " 0 " instead of " # ". pt pt/slt on-hook. off-hook. 2 5 7 c.tone enter 0 . enter 725 . enter # . 0 an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk 80 user manual to play back and/or erase voice messages from an outside telephone ?* 1 to erase a voice message while listening to the message, enter "3". you will hear dial tone 3. enter "3" again to erase the message. if you change your mind and decide not to erase the message, dial another number ("1", "2", or "9") or go on-hook while hearing dial tone 3. ?* 2 when you are calling from an outside telephone, after hearing dial tone 3 for 5 seconds, the next message is automatically played back. you can dial any function number ("1", "2", "3", or "9") while confirming any message. pt from an outside telephone off-hook. enter voice message access code during disa ogm or personal/common bv ogm. listen to the messages. to go to the next message to erase the message* 1 * 2 to go back to the previous message to play back the message from the beginning c.tone disa ogm or personal/common bv ogm voice message 1 2 3 9 the messages are played in the recorded order. desired phone no. voice message access code dial desired phone number to access disa or personal/common message area. for a directed call, that extension's voice message access code must be entered. enter 1?3 or 9 while confirming the message or within 5 s of playback ending. http://www..net/ datasheet pdf - http://www..net/ 1.5 before leaving your desk user manual 81 ? callers cannot put a call on hold by pressing the transfer or hold button while recording a voice message. ? if you enter a wrong voice message access code, when trying to play back voice messages from an outside telephone, the call will be disconnected after 10 seconds. when playback is complete, or you have no voice messages recorded, the call will be disconnected after 5 seconds. ? when you erase voice messages, the caller's information is erased simultaneously. ? the message button light or message/ringer lamp shows the current status of the voice message area as follows: off : no voice messages, or old voice messages only red on : new voice messages if your telephone has no message button or message/ringer lamp, you cannot tell by looking whether there are new voice messages. ? if a new voice message has been recorded, you will hear dial tone 4 when going off-hook. if no voice messages are recorded, you will hear a confirmation tone and then a dial tone. dial tone 4 ? when the remaining recording time for the pbx is less than 5 minutes or when 125 voice messages have been recorded, the display informs you that the voice message area is full, and you hear dial tone 5 when going off-hook. if the remaining recording time goes back to being 5 minutes or more, for example, when messages are erased, the display returns to the idle status display and you will hear dial tone 1 instead of dial tone 5 when going off- hook. dial tone 5 customising your phone ? 3.1.3 customising the buttons create or edit a message button, caller id indication?personal button, or caller id indication?common button. 1 s 1 s http://www..net/ datasheet pdf - http://www..net/ 1.6 making/answering a paging announcement 82 user manual 1.6 making/answering a paging announcement 1.6.1 paging ?paging ? paging and then transferring a call paging you can make a paging announcement to several people at once. your paging announcement can be heard through an external speaker and through the built-in speakers of proprietary telephones (pts). an extension user can answer your paging announcement and establish an intercom call. there are 4 types of paging as shown below: all extensions : paging through the built-in speakers of all pts. group : paging to a certain extension group through the built-in speakers of pts. external : paging through an external speaker. all extensions & external : paging through both the built-in speakers of all pts and an external speaker. ? only one person can use the paging feature at a time. if someone is already using the paging feature when you try to make a paging announcement, you will hear a busy tone. off-hook. talk. announce. pt/slt enter required number . wait for an answer. extension group no. 3 3 c.tone (optional for "external" only) 3 3 0 group (1 ? 8) external all extensions & external all extensions 3 3 3 4 for "all extensions & external", you can enter " 339 " instead of " 33 ". http://www..net/ datasheet pdf - http://www..net/ 1.6 making/answering a paging announcement user manual 83 paging and then transferring a call you can transfer a call after making a paging announcement. ? after you go on-hook, the party on hold can talk to the person who answers the page. ? you may have to enter the call hold feature number after pressing the recall/hookswitch on your single line telephone (slt), depending on the slt hold mode of your pbx. ask your manager or dealer about the mode assigned to your pbx. announce. talk. on-hook. during a conversation pt/slt wait for an answer. the other party is placed on hold. press transfer or recall/hookswitch . or or enter required number . extension group no. 3 3 3 3 external all extensions & external all extensions 3 3 3 4 for "all extensions & external", you can enter " 339 " instead of " 33 ". group (1 ? 8) c.tone (optional for "external" only) 0 http://www..net/ datasheet pdf - http://www..net/ 1.6 making/answering a paging announcement 84 user manual 1.6.2 answering/denying a paging announcement you can answer a paging announcement from any extension. you can also set your proprietary telephone (pt) to not receive paging announcements. to answer to refuse/accept paging announcements (paging deny) ? when an outside (co) line call is paged and transferred, you can answer the call by pressing the corresponding co button whose indicator is flashing slowly. ? the following are extensions that cannot receive paging announcements: ? a pt that is ringing or busy ? a pt in paging deny mode ? a pt in do not disturb (dnd) mode pt/slt enter 43 . talk. off-hook. 3 4 c.tone off-hook. on-hook. pt enter 734 . refuse accept 1 0 or enter 1 to refuse or 0 to accept. enter # . 7 3 4 c.tone http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs user manual 85 1.7 setting the telephone according to your needs 1.7.1 setting the alarm (timed reminder) you can set your telephone to ring at a set time, to remind you of a meeting, appointment, or as a wake-up call. the alarm can occur either one time or daily (every day until cancelled) at a preset time. when you go off-hook to answer, you hear a special dial tone (dial tone 3). to set to cancel on-hook. enter 1 for one time or 2 for daily. am pm 0 1 enter hour (01?12) and minute (00?59) and then 0 for am or 1 for pm. hour/minute off-hook. or pt/slt one time daily 1 2 or enter 76 . enter # . 6 7 c.tone an slt user can enter " 0 " instead of " # ". off-hook. on-hook. pt/slt 2 enter 76 . enter 2 . enter # . 6 7 c.tone an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs 86 user manual to stop the alarm to confirm ? the alarm rings for 30 seconds. ? if you receive an incoming call during an alarm, the ringing for that call will start after the alarm stops ringing. ? if the telephone is off-hook at the time an alarm is scheduled to ring, the alarm will start after the telephone goes on-hook again. pt/slt d.tone 3 off-hook. pressing any button also stops the alarm. off-hook. on-hook. display pt 3 enter 76 . enter 3 . enter # . 6 7 http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs user manual 87 1.7.2 refusing incoming calls (do not disturb [dnd]) you can set your telephone to prevent incoming calls from ringing at your telephone. this can be useful in situations where you do not want to be disturbed, for example during a meeting. to set/cancel ? the fwd/dnd (call forwarding/do not disturb) button light shows the current status as follows: off : neither feature is set. red on : dnd mode flashing red slowly : fwd mode ? if your extension has set this feature, calling extensions will hear a dnd tone. ? if this feature is set, the fwd feature does not function. ? extensions can override this feature and call extensions in dnd mode (dnd override) if they are allowed to do so through system programming. ? outside (co) line calls can be received at your extension, but the telephone will not ring. the corresponding co button will flash when an outside (co) line call is received, and you can answer the call by pressing this button. ? even if this feature is set, timed reminder alarms and hold recall tones (ring tones or alarm tones) will still ring. customising your phone ? 3.1.3 customising the buttons create or edit an fwd/dnd (call forwarding/do not disturb) button. on-hook. enter 4 to set or 0 to cancel. enter # . pt/slt set cancel 4 0 or off-hook. press fwd/dnd or enter 71 . or 1 7 c.tone an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs 88 user manual 1.7.3 receiving call waiting during a conversation, you can be informed of a waiting call by a tone through the built-in speaker of your proprietary telephone (pt) or the handset of your single line telephone (slt) (default: disable). to change the call waiting tone using your pt, refer to "3.1.2 changing personal settings using programming mode". to answer a waiting call, refer to "1.4.4 answering call waiting". to set/cancel for outside (co) line calls to set/cancel for intercom/doorphone calls off-hook. on-hook. pt/slt enter 731 . 3 1 7 c.tone enter 1 to set or 0 to cancel. set cancel 1 0 or enter # . an slt user can enter " 0 " instead of " # ". off-hook. enter 1 to set or 0 to cancel. enter # . on-hook. enter 732 . pt/slt set cancel 1 0 or 3 2 7 c.tone an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs user manual 89 1.7.4 preventing other people from joining your conversation (executive busy override deny) you can prevent other extension users from using the executive busy override feature to join an ongoing call. off-hook. on-hook. pt/slt enter 733 . 3 3 7 c.tone enter 0 to prevent or 1 to allow. allow prevent 0 1 or enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs 90 user manual 1.7.5 turning on the background music (bgm) to set/cancel you can listen to background music (bgm) through your telephone speaker while on-hook. if your extension becomes busy (off-hook, making or receiving a call etc.), the music will stop. when you go back on-hook, the music starts again. ? your pbx can be programmed not to play music when "1" is entered while on-hook. ask your manager or dealer. no slt pt enter 1 . 1 while on-hook http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs user manual 91 1.7.6 protecting your line against notification tones (data line security) you can protect the line against audible notification tones, such as call waiting tones or hold alarm tones during a conversation. set this feature if your extension has a data communication device such as a computer or fax machine connected, to ensure secure data transmission. to set/cancel off-hook. on-hook. enter 1 to set or 0 to cancel. pt/slt enter 730 . 3 0 7 c.tone set cancel 1 0 or enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs 92 user manual 1.7.7 checking the time service mode the pbx can be programmed to make and receive calls differently in day/night/ lunch modes. you can confirm the current time service mode (day, night, or lunch) on the display. no slt enter # . while on-hook display pt the display shows the current mode for 3 s. http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs user manual 93 1.7.8 clearing features set at your extension (extension feature clear) you can reset the settings of the following features on your extension to the default settings. this feature is also known as station feature clear or station programme clear. feature value after extension feature clear absent message off automatic callback busy off background music (bgm) off call forwarding (fwd) off call pickup deny allow call waiting disable data line security off do not disturb (dnd) off executive busy override deny allow hot line the stored telephone numbers will be cleared. log-in/log-out log-in message waiting all messages left by other extensions will be cleared. paging deny allow room monitor off timed reminder cleared voice mail integration off off-hook. on-hook. pt/slt enter 79 . 9 7 c.tone enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs 94 user manual 1.7.9 monitoring a room (room monitor) you can monitor a room through another proprietary telephone (pt), or monitor a door through a doorphone. the pt you want to monitor should be set in advance to allow monitoring. to set to monitor to monitor through a doorphone off-hook. on-hook. press auto ans/ mute . pt 1 enter 735 . enter 1 . 3 5 7 enter # . c.tone at the monitored telephone pt extension no. dial monitored extension number . press sp-phone . press auto ans/mute . room monitoring starts. pt doorphone no. dial monitored doorphone number (1 ? 4). enter 31 . 1 3 press sp-phone . press auto ans/mute . monitoring starts. http://www..net/ datasheet pdf - http://www..net/ 1.7 setting the telephone according to your needs user manual 95 to talk with a person in the monitored room to cancel a monitor to stop a monitor temporarily while on-hook ? you can monitor using a pt with an auto ans/mute button or a single line telephone (slt) with a mute button. ? the auto ans/mute button light shows the current status as follows: off : not set flashing red : set (ready for monitoring) pt or press auto ans/mute or go off-hook. talk. off-hook. on-hook. pt 0 enter 735 . enter 0 . 3 5 7 enter # . c.tone at the monitored telephone press auto ans/mute . pt at the monitored telephone press the auto ans/mute button to start room monitoring again. http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment 96 user manual 1.8 using user-supplied equipment 1.8.1 if a doorphone/door opener is connected ? calling to and from a doorphone (doorphone call) ? opening a door (door open) calling to and from a doorphone (doorphone call) you can talk to a person at the door through the doorphone. the extensions that are permitted to be called when a visitor presses the call button on a doorphone are determined through system programming. to call from the doorphone to answer a call from a doorphone to call a doorphone press call button (for 1 s). doorphone talk. off-hook. pt/slt talk. off-hook. dial doorphone number (1 ? 4). doorphone no. pt/slt enter 31 . 3 1 c.tone http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment user manual 97 opening a door (door open) you can unlock a door from your extension, if enabled through system programming. from an enabled extension from an extension that is on a call with a doorphone ? if no one answers a doorphone call within a specified time period, ringing stops and the call is cancelled. ? doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. when one is in use, you cannot have a conversation with the other. ? the door will stay open for a specified time period. ? to keep the door open longer, enter "5" again using a panasonic proprietary telephone (pt). off-hook. on-hook. dial door opener number (1 ? 4). pt/slt enter 55 . 5 5 c.tone door opener no. pt/slt on-hook. enter 5 or press recall/hookswitch and then enter 5 . or 5 5 http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment 98 user manual 1.8.2 if a host pbx is connected ? accessing external services (external feature access [efa]) accessing external services (external feature access [efa]) you can access special features such as call waiting offered by another pbx or a telephone company. this feature is only effective for outside (co) line calls. 1.8 using user-supplied equipment user manual 99 1.8.3 if a voice processing system is connected you or an outside party can access the voice processing system (vps) from a telephone. ? forwarding your calls to a voice processing system (voice mail integration) if your pbx has a panasonic vps connected using apt integration, the following features are also available: ? screening calls (live call screening [lcs]) ? recording a conversation (2-way record) forwarding your calls to a voice processing system (voice mail integration) if you cannot answer calls, you can set them to be forwarded to your mailbox in a panasonic vps that supports either inband (dtmf) integration (e.g., kx-tvp series vps) or apt integration (e.g., kx-tvp50 series vps). if your telephone has a message button or message/ringer lamp, the corresponding button or lamp turns on and lets you know you have messages. a single line telephone (slt) user will hear dial tone 3 when going off-hook if there are any messages in his or her mailbox. to set/cancel pt/slt off-hook. press fwd/dnd or enter 71 . or 1 7 voice mail extension no. dial voice mail extension number . enter required number . 1 0 2 busy/no answer all calls cancel for "cancel", go on-hook directly after entering " 0# ". on-hook. c.tone enter # . an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment 100 user manual to listen to messages to transfer a call to a mailbox (apt integration only) ? if your pbx has a panasonic vps connected using inband (dtmf) integration, your pbx automatically sends a special signal to the voice mail port before connecting the caller. to enable this feature, it may be necessary to set the signal format required by your vps before setting the call forwarding (fwd) destination to voice mail as follows: ? setting a: only sends the extension number to the voice mail port. to set or cancel, enter "91#" or "90#" respectively after pressing the fwd/dnd button or entering "71". ? setting b (default): sends "#6" followed by the extension number. "#6" is used by a panasonic kx-tvp series vps to force the vps port into voice mail service. to set or cancel, enter "92#" or "90#" respectively after pressing the fwd/dnd button or entering "71". for more details, ask your manager or dealer. ? if your vps supports apt integration, you can also transfer received outside (co) line calls to a mailbox so that calling parties can leave messages. if you create a voice mail transfer button on your phone, you can transfer calls to a desired extension without having to enter the mailbox number (voice mail transfer). the maximum recording time for caller messages depends on the vps. ? if a proprietary telephone (pt) user sets the fwd?busy/no answer feature, the fwd/ dnd button light will keep flashing while on-hook. to stop the button from flashing, go off- hook and enter "716#". press message , dial voice mail extension number , or enter 784# . off-hook. pt/slt or voice mail extension no. or 8 7 4 4 4 4 4 4 an slt user can enter " 7840 " instead of " 784# ". press dss or dial desired extension number . press voice mail transfer . pt during a conversation desired extension no. or (voice mail transfer) (dss) http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment user manual 101 screening calls (live call screening [lcs]) before operating ? create a live call screening (lcs) button. ? select the mode, either hands-free or private. ? set the lcs password. ? set the lcs feature. to set/cancel the lcs password customising your phone ? 3.1.3 customising the buttons create or edit an fwd/dnd (call forwarding/do not disturb) button, message button, voice mail (vm) transfer button, or direct station selection (dss) button. while a caller is leaving a message in your mailbox, you can monitor the call, and choose whether to answer or not. there are 2 methods available. (default: hands-free mode) hands-free mode: you can monitor the message automatically, live through the telephone speaker. private mode: you will hear the following alert tone while the caller is leaving a message. 1 s no slt off-hook. on-hook. enter lcs password (3 digits) 2 times to set or one time to cancel. pt lcs password lcs password lcs password set cancel 7 7 enter 77 . or c.tone enter # . http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment 102 user manual to set lcs to cancel lcs press live call screening . enter lcs password . lcs password pt (live call screening) while on-hook press red live call screening . pt (live call screening) while on-hook http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment user manual 103 operation flowchart the operations in the shaded areas can be performed in hands-free mode. hands-free mode private mode stop monitoring answer the call monitor monitor no operation stop monitor answer on-hook. (alert tone) press flash/recall or lcs cancel . or press flash/ recall or lcs cancel . stop the alert tone (lcs cancel) off-hook. or or press live call screening or sp-phone . press sp-phone , monitor , or live call screening . pt (live call screening) or press flash/ recall or lcs cancel . off-hook. or during a conversation (call waiting tone) on-hook. or (live call screening) (lcs cancel) or (lcs cancel) press live call screening or sp-phone . (live call screening) or or * * to hold the current call, press the hold button. or http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment 104 user manual recording a conversation (2-way record) to record into your mailbox ? the live call screening (lcs) button light shows the feature status as follows: off : lcs is off. flashing green rapidly : an alert tone is ringing (private mode only).* 1 flashing green slowly : monitoring.* 2 red on : lcs is on. * 1 the direct station selection (dss) button light flashes red slowly while monitoring. * 2 the dss button light flashes red at moderate speed while an alert tone is ringing. ? the operator or manager can clear the lcs password at any extension. customising your phone ? 3.1.2 changing personal settings using programming mode? live call screening [lcs] mode set select the mode, either monitoring the message through the speaker automatically or receiving an alert tone, while the caller leaves a message. ? 3.1.3 customising the buttons create or edit a live call screening (lcs) button or lcs cancel button. you can record a conversation into a mailbox while talking on the phone. you can select the mailbox each time you record a conversation. no slt press 2-way record . during a conversation to stop recording, press this button again. pt (2-way record) http://www..net/ datasheet pdf - http://www..net/ 1.8 using user-supplied equipment user manual 105 to record into another mailbox (2-way transfer) ? the 2-way record button light or 2-way transfer button light shows the current status as follows: off : not recording. on : recording the conversation. ? note: when you record your 2-way telephone conversations, you should inform the other party that the conversation is being recorded. customising your phone ? 3.1.3 customising the buttons create or edit a 2-way record button, 2-way transfer button, or direct station selection (dss) button. press 2-way transfer . during a conversation press dss or dial another extension number . to stop recording, press this button again. pt or (dss) another extension no. (2-way transfer) http://www..net/ datasheet pdf - http://www..net/ 1.9 using a display proprietary telephone 106 user manual 1.9 using a display proprietary telephone 1.9.1 calling with the incoming call log if your pbx receives caller information from the telephone company (phone number and/or caller name), the pbx automatically logs this information each time you do not answer an outside (co) line call. you can view a log of unanswered calls later to see who called and when, and use this information to call back the callers. there are 2 types of call log areas available in the pbx. one is the personal area, which logs calls for each extension separately. the other is the common area, which logs calls to multiple extensions and calls via direct inward system access (disa) intercept routing. up to 20 calls can be logged in each personal area and up to 300 calls in the common area. when the call log in the personal area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the personal area call log. similarly, when the call log in the common area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the common area call log. for more details, refer to " 2.1.5 disregarding the newest call or overwriting the oldest call in the common area call log (301st incoming call logged in the common area)". voice messages recorded by built-in voice message (bv) are stored separately from caller information. however, when a caller leaves a voice message, it is automatically linked to the caller information in the incoming call log. up to 125 voice messages can be logged. for more details, refer to " 1.5.5 using voice messaging (built-in voice message [bv])". you can also set caller information to be automatically logged into your personal area or the common area even when you answer an outside (co) line call. additionally, logged phone numbers can be edited so that you can call callers back without worrying about outside (co) line access numbers, area codes, etc. the following information is logged: ? caller's phone number & name ? date/time of receiving call ? voice message (if stored) to check the number of logged calls ? since the status of call records is always shown on the bottom of a pt with a 3-line display such as the kx-t7735, pressing the caller id selection?personal/common button while on-hook is not necessary. if both a caller id selection?personal button and a caller id selection?common button are assigned to a pt, the status of call records of the caller id selection?common button are shown on the display while on-hook. display pt press caller id selection ?personal/common . while on-hook (caller id selection ?personal/common) 1.9 using a display proprietary telephone user manual 107 to view caller information and call back a caller to erase caller information ? new : call records that have not previously been viewed old : call records that have previously been viewed both new and old call records are stored in each personal and common area. ? only 12 digits (or characters) of a caller's number (or name) can be displayed even though up to 16 digits (or characters) of information can be received. to scroll the display, press the fwd/dnd (call forwarding/do not disturb) button. ? to return to the idle status display, go off-hook and then on-hook. the display also returns to the idle status display automatically if no operation is performed for 20 seconds. ? to modify the logged telephone number, press the hold button to erase digits and then use 0 to 9, and pause to add numbers in front of the first digit. press caller id indication ?personal/common . display pt (caller id indication ?personal/common) when the caller id indication?personal/common button is lit off-hook. press caller id indication ?personal/common . (caller id indication ?personal/common) press caller id indication ?personal/common or the up or down navigator key (kx-t7735 only) until the caller information is displayed. (caller id indication ?personal/common) 0 0 2: 0011223344 may15 john white 10:23am 1.9 using a display proprietary telephone 108 user manual to view caller information and play back an associated voice message in a voice message area to erase caller information, including associated voice message in a voice message area ? when viewing caller information with the caller id indication?common button, an extension user other than the operator or manager cannot play back associated voice messages in the common message area. voice messages in the common message area can be played back or erased by the operator or manager only. ? if voice messages without caller information are recorded, " voice message " will be shown on a display pt instead of the caller's phone number while you are viewing caller information. ? even if there are message waiting indications left at your extension, the message/ringer lamp or the message button light that displays notifications from the message waiting feature turns off while you are viewing caller information with the caller id indication? personal/common button. ? if your telephone has no message button, you cannot play back associated voice messages while viewing caller information. display pt press message . listen to the message. while viewing caller information with an associated voice message (when the message/ringer lamp or the message button is lit) c.tone while viewing caller information or after playing back the associated voice message display pt press transfer again to confirm the deletion. press transfer . the caller information is erased. http://www..net/ datasheet pdf - http://www..net/ 1.9 using a display proprietary telephone user manual 109 to erase all caller information in the personal area to disregard the newest call/overwrite the oldest call in the personal area call log to set/cancel logging of caller information when answering a call ? caller information with associated voice messages is not erased by this operation. ? to erase all caller information in the common area, refer to "2.1.4 erasing all caller information in the common area (incoming call log in the common area?clear all)". ? if you press the caller id indication?personal/common button during a conversation, the caller's information is logged regardless of this setting. ? you can set logging of caller information in both the personal area and the common area at the same time. 7 0 c.tone off-hook. on-hook. pt enter 70 . enter # . disregard overwrite 0 1 or 7 3 7 c.tone off-hook. on-hook. enter 0 to disregard or 1 to overwrite. enter # . enter 737 . pt 7 3 8 c.tone off-hook. on-hook. enter 738 . enter required number . enter # . pt/slt personal area common area cancel 0 1 2 an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 1.9 using a display proprietary telephone 110 user manual ? new information of calls that you did not answer will be displayed first. ? information of answered calls is logged as old (already viewed) information. ? a caller id indication?personal/common button can be used to: ? inform you of calls logged in your personal area or the common area, ? store the information of an incoming call during a conversation, and ? view caller information while on-hook and call back a caller whose information is stored in your personal area or the common area. ? a caller id selection?personal/common button can be used to: ? display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, ? display the number of logged calls while on-hook, and ? inform you that the personal or common area call log is full. ? if a caller id indication?common button is not assigned to any pt when calls arrive at multiple pts or via the disa intercept routing feature, caller information will be logged in the personal area of the pt that is connected to the lowest-numbered jack on the pbx, and a caller id indication?personal button will light. ? even if you answer a call, you can log the caller's information by pressing the caller id indication button during the conversation. ? you can lock your personal area call log (including caller information with associated voice messages) so that other extensions cannot access your logged information. refer to "1.5.3 preventing other people from using your telephone (extension lock)". ? caller information is also logged for unscreened transferred calls, even if not answered. in this case, the caller information will be logged in the final destination's personal area. customising your phone 3.1.3 customising the buttons create or edit a caller id indication?personal button, caller id indication?common button, caller id selection?personal button, caller id selection?common button, or message button. http://www..net/ datasheet pdf - http://www..net/ user manual 111 section 2 operator/manager operation this chapter shows the operator and the manager extension how to control the other extensions or the pbx. your pbx supports one manager (extension jack 01) and one operator. http://www..net/ datasheet pdf - http://www..net/ 2.1 control features 112 user manual 2.1 control features 2.1.1 locking other extensions (remote extension lock) to lock/unlock the operator or manager can lock or unlock an extension. this feature is also known as remote station lock control. ? this feature overrides the extension lock feature. if extension lock has already been set by the extension user and this feature is set afterwards, the extension user cannot cancel the lock. only the operator or manager can cancel the lock. ? the extension lock?cancel all feature can cancel all locks placed on extensions using this feature. refer to "2.1.7 changing system settings using programming mode". ? this operation can be performed only if the operator or manager has set the extension password of the corresponding extension. refer to "2.1.7 changing system settings using programming mode". customising your phone ? 3.1.3 customising the buttons create or edit an extension lock button. no slt off-hook. pt press extension lock . (extension lock) http://www..net/ datasheet pdf - http://www..net/ 2.1 control features user manual 113 2.1.2 switching the time service mode (time service) to change the time service mode manually to return to automatic mode after changing the time service mode manually to confirm the current time service mode the pbx can be programmed to make and receive calls differently in each time service mode (day, night, and lunch). the time service mode can be set to be changed manually (manual mode) or automatically at preprogrammed times (automatic mode) through system programming. even if automatic mode has been selected, the operator or manager can change the current time service mode manually. no slt pt off-hook. on-hook. day press day , night ,or lunch or enter 781# to 783# as you desire. c.tone or (day, night, lunch) 1 8 7 2 3 night lunch pt off-hook. on-hook. enter 78 . 8 7 enter 0 . c.tone 0 enter # . display pt while on-hook enter # . the display shows the current mode for 3 s. http://www..net/ datasheet pdf - http://www..net/ 2.1 control features 114 user manual ? the day, night, and lunch button lights show the current status as follows: off : not set red on : set ? if lunch mode is set manually by entering "783#" while in automatic mode, the time service mode will not change automatically until you return to automatic mode by entering "780#". however, if day mode or night mode is set manually, the mode will still change automatically as programmed. ? it is not possible to cancel the current time service mode while in manual mode. instead, enter the feature number corresponding to the time service mode you wish to set. customising your phone ? 3.1.3 customising the buttons create or edit a day button, night button, or lunch button. http://www..net/ datasheet pdf - http://www..net/ 2.1 control features user manual 115 2.1.3 setting an alarm for other extensions (remote timed reminder [wake-up call]) to set to cancel the operator or manager can remotely set or cancel the timed reminder feature for any extension. no slt on-hook. off-hook. enter 764 . enter 1 for one time or 2 for daily. one time daily enter 0 for am or 1 for pm. am pm enter hour (01 ? 12) and minute (00 ? 59). hour/minute dial extension number . pt extension no. 6 4 7 enter # . enter 76 . 7 6 0 1 or 1 2 or enter # . c.tone c.tone & d.tone off-hook. on-hook. enter 764 . dial extension number . pt extension no. 6 4 7 enter # . c.tone & d.tone enter 762 . 7 6 2 c.tone enter # . http://www..net/ datasheet pdf - http://www..net/ 2.1 control features 116 user manual to confirm off-hook. on-hook. enter 764 . dial extension number . display pt extension no. 6 4 7 enter # . enter 763 . 7 6 3 c.tone c.tone & d.tone enter # . http://www..net/ datasheet pdf - http://www..net/ 2.1 control features user manual 117 2.1.4 erasing all caller information in the common area (incoming call log in the common area?clear all) to erase the operator or manager can erase all caller information logged in the common area. ? caller information with associated voice messages is not erased by this operation. ? this feature is not available while someone is viewing caller information logged in the common area. no slt pt off-hook. on-hook. 7 0 enter 70 . enter # . http://www..net/ datasheet pdf - http://www..net/ 2.1 control features 118 user manual 2.1.5 disregarding the newest call or overwriting the oldest call in the common area call log (301st incoming call logged in the common area) to disregard the newest call/overwrite the oldest call in the common area call log the call log in the common area can store up to 300 call records. the operator or manager can select how new calls are treated when this call log is full; either the newest call is disregarded (i.e., not logged), or the oldest call whose information has been viewed is overwritten by the newest call. the caller id selection?common button lights when the call log in the common area is full. customising your phone ? 3.1.3 customising the buttons create or edit a caller id selection?common button. no slt pt off-hook. on-hook. enter 737 . 3 7 7 enter 2 to disregard or 3 to overwrite. enter # . c.tone disregard overwrite 2 3 or http://www..net/ datasheet pdf - http://www..net/ 2.1 control features user manual 119 2.1.6 recording, playing, or erasing common bv outgoing messages if an optional voice message card is installed in the pbx, the operator or manager can record, play, or erase a common built-in voice message (bv) outgoing message (ogm) in the common message area. when an outside (co) line call is automatically directed to the common message area, or when a direct inward system access (disa) call is redirected to the common message area via intercept routing, the caller will hear a common bv ogm and can leave a voice message. to play back or erase the voice message, refer to "1.5.5 using voice messaging (built-in voice message [bv])". to record to play back ? the auto dial/store button light shows the current status as follows: off : you are recording a message, or a message has finished playing. red on : a message is playing. ? you can stop playback by pressing the auto dial/store button. pt/slt off-hook. on-hook. enter 722 . 2 2 7 enter 1 . enter # . 1 dial common bv ogm number (01?24). common bv ogm no. c.tone record a message. a pt user can play back the message by pressing the auto dial/store button instead of going on-hook. an slt user can enter " 0 " instead of " # ". pt/slt off-hook. on-hook. enter 722 . 2 2 7 enter 2 . enter # . 2 dial common bv ogm number (01?24). common bv ogm no. c.tone confirm the message. an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 2.1 control features 120 user manual to erase pt/slt off-hook. on-hook. enter 722 . 2 2 7 enter 0 . enter # . 0 dial common bv ogm number (01?24). c.tone common bv ogm no. an slt user can enter " 0 " instead of " # ". http://www..net/ datasheet pdf - http://www..net/ 2.1 control features user manual 121 2.1.7 changing system settings using programming mode the operator or manager can set the following system features while in programming mode. setting procedure adjusting the current date and time (date & time set) cancelling extension lock at all extensions (extension lock?cancel all) clearing the live call screening (lcs) password (lcs password control) setting a password to each extension (extension password set [manager only]) * 2 no slt follow procedure . to programme to exit to enter programming mode programming input press store . to continue press program . press program . 0 * 1 date and time 8 2 extension no. 7 manager password * 3 ++ + extension password ++ to continue or * 4 http://www..net/ datasheet pdf - http://www..net/ 2.1 control features 122 user manual recording or playing back the message used by direct inward system access (disa), uniform call distribution (ucd), and 3- level automated attendant (aa) (outgoing message [ogm] for disa/ucd) * 5 x = 0 (to delete ogms for disa/ucd): 1 (to record ogms for disa/ucd): 2 (to play ogms for disa/ucd): 3 (to record ogms for 3-level aa): 4 (to play ogms for 3-level aa): setting procedure 9 x * 6 disa/ucd ogm (1?8) + * 7 disa/ucd ogm (1?8) * 8 + + record disa/ucd ogm (1?8) * 9 aa no. for 2-level disa ogm (0?9) + + record * 8 + aa no. for 2-level disa ogm (0?9) aa no. for 3-level disa ogm (0?9) + (for 2-level aa) (for 3-level aa) aa no. for 2-level disa ogm (0?9) + aa no. for 2-level disa ogm (0?9) aa no. for 3-level disa ogm (0?9) + (for 2-level aa) (for 3-level aa) * 10 * 10 http://www..net/ datasheet pdf - http://www..net/ 2.1 control features user manual 123 ?* 1 year (00?99), month (01?12), day (01?31), day of the week (0?6: sun-sat), hour (01? 12), minute (00?59), am/pm (0/1) ?* 2 the preprogrammed extension password can be used for the walking cos feature and the remote extension lock feature. each extension's password must be unique. ?* 3 you can enter the system password instead of the password of the extension connected to extension jack 01 (manager password). ask your administrator or dealer for the manager password or system password. ?* 4 extension numbers are displayed in the order of the jack numbers when you press the sp-phone (next) or redial (prev) button. ?* 5 up to 32 messages (disa/ucd: max. 8, 3-level aa: max. 24) can be recorded. the total recording time is 3 minutes. when an optional message expansion card for disa/ucd ogms is added, the total recording time of the pbx is increased to 6 minutes. when the total time of all recordings becomes 3 (or 6) minutes or more, the pbx automatically stops recording. record messages using the handset (not the hands-free microphone), to reduce background noise. ?* 6 before entering "9", go off-hook. ?* 7 " delete complete " is shown on a display proprietary telephone (pt). while this message is shown, you can enter "0", "1", or "2", to erase, record, or play any ogms for disa/ucd. ?* 8 the message is played back. ?* 9 while the message is being played back, you can enter "0", "1", or "2", to erase, record, or play any ogms for disa/ucd, or press the sp-phone (next) or redial (prev) button to start playing other ogms for disa/ucd. to exit programming mode after the message has played, press the hold button and then the program button, or go off- hook and then on-hook. ?* 10 while the message is being played back, you can enter "3" or "4", to record or play any ogms for 3-level aa, or press the sp-phone (next) or redial (prev) button to start playing other ogms for 3-level aa. to exit programming mode after the message has played, press the hold button and then the program button, or go off-hook and then on-hook. http://www..net/ datasheet pdf - http://www..net/ 2.1 control features 124 user manual http://www..net/ datasheet pdf - http://www..net/ user manual 125 section 3 customising your phone & pbx this chapter shows you how to customise your proprietary telephone (pt) or pbx according to your needs. http://www..net/ datasheet pdf - http://www..net/ 3.1 customising your phone (personal programming) 126 user manual 3.1 customising your phone (personal programming) 3.1.1 customising your phone (personal programming) you can customise various features of your telephone, such as line preferences and customised buttons. additionally, you can return all customised features to their default settings. ? because certain settings are retained in your proprietary telephone (pt) (not in the pbx), before replacing or changing your pt, we recommend resetting all customised features to their default settings. ? the program button is used to enter or exit programming mode. ? in order to programme your extension, it must be idle, on-hook, and holding no calls. ? while you are programming your extension, it is treated as a busy extension. http://www..net/ datasheet pdf - http://www..net/ 3.1 customising your phone (personal programming) user manual 127 3.1.2 changing personal settings using programming mode you can perform the following while in programming mode: ? setting features ? clearing features ? confirming your own extension number (self-extension number confirmation) setting features the default settings are shown in bold letters. for later reference, place a check mark in the boxes below to indicate your customised setting. notice default settings may vary depending on your country/area. for more details, consult your dealer. item programme number setting which line do you prefer to seize when you go off-hook to make a call? (line preference?outgoing) no line an idle outside (co) line + outside (co) line no. (1?8)* an assigned outside (co) line which line do you prefer to answer when you go off-hook? (line preference?incoming) no line a ringing line + outside (co) line no. (1?8)* an assigned outside (co) line from which outside (co) lines do you want to receive calls at your extension? (outside (co) line ringing selection) + outside (co) line no. (1?8)* ring?assigned outside (co) lines ring?all outside (co) lines follow programme number . to programme to exit to enter programming mode programme number press store . to continue press program . press program . 1 1 1 2 1 3 2 1 2 2 2 3 3 http://www..net/ datasheet pdf - http://www..net/ 3.1 customising your phone (personal programming) 128 user manual clearing features you can reset the following features to their default settings. this operation also cancels the auto ans/mute status of both the hands-free answerback feature and the room monitor feature. how do you prefer to receive intercom calls? (alternate receiving?ring/voice) ringing (tone call) directly?the party's voice is heard without ringing. which call waiting tone do you prefer? (call waiting tone type selection) tone 1 tone 2 which service do you prefer when a calling party is recording a message in your mailbox? (live call screening [lcs] mode set) you can monitor the message through the telephone speaker. (hands-free mode) only an alert tone is heard. (private mode) ? * if there are only 3 lines in the pbx, outside (co) line numbers 4 through 8 cannot be used. ? after the programme number is entered, the programme title and the selection are displayed. ? after you have changed a setting, the store button turns red and one beep is heard. if the setting was invalid, 3 beeps are heard. feature default setting line preference?outgoing no line line preference?incoming a ringing line outside (co) line ringing selection ring?all outside (co) lines alternate receiving?ring/voice ringing (tone call) call waiting tone type selection tone 1 item programme number setting 4 1 4 2 5 1 5 2 1 1 1 2 http://www..net/ datasheet pdf - http://www..net/ 3.1 customising your phone (personal programming) user manual 129 to return features to default (personal programming data reset) confirming your own extension number (self-extension number confirmation) you can confirm your jack and extension number. ? you can also confirm your extension number by pressing the " " key 2 times (" ") while on-hook. every time you press the " " key, the display switches between "date (month [day], day [month]) and time", "date (month [day], day [month], year, day of the week)", and "extension number (and extension name if stored)". press store . enter # . press program . press program . press hold . enter 6 . 6 display pt press program . press program . http://www..net/ datasheet pdf - http://www..net/ 3.1 customising your phone (personal programming) 130 user manual 3.1.3 customising the buttons you can customise the flexible co buttons, direct station selection (dss) buttons, programmable feature (pf) buttons, and message buttons on your proprietary telephone (pt) and dss console by assigning the following features to them. for example, if your telephone has more co buttons than the number of outside (co) lines connected to your pbx, you can customise unused co buttons by assigning them to be one-touch dialling buttons. button programmable button programming input co dss pf message single-co (s-co) + outside (co) line no. (1?8) group-co (g-co) + outside (co) line group no. (1?8) other-co (o-co) direct station selection (dss) + extension no. one-touch dialling* 1 + desired no. (max. 24 digits) conference message* 3 fwd/dnd (call forwarding/ do not disturb) day* 4 save night* 4 caller id indication?personal lunch* 4 caller id selection?personal press co , dss , pf , or message . to exit to programme to enter the programming mode follow programming input . to continue programming input press store . (co, dss, pf) or press program . press program . 0 1 2 * 2 3 3 4 4 5 5 6 6 7 http://www..net/ datasheet pdf - http://www..net/ 3.1 customising your phone (personal programming) user manual 131 extension lock* 4 + extension no. log-in/log-out 2-way record* 5 + voice mail extension no. 2-way transfer* 5 + voice mail extension no. live call screening (lcs)* 5 lcs cancel* 5 voice mail (vm) transfer* 5 + voice mail extension no. message for another extension + extension no. caller id indication?common caller id selection?common ?* 1 digits "0 through 9", " ", "#", pause, and secret (intercom) can be stored. if you do not want to display the stored number when making a call, press the secret (intercom) button before and after the numbers you wish to conceal. if you store an outside party's number, you should first store an outside (co) line access number (9/0 * , 81?88). if you need to enter an account code when making outside (co) line calls, you can enter the feature number and specified account code after the outside (co) line access number. 3.1 customising your phone (personal programming) 132 user manual to confirm a button setting to clear a button setting press co , dss , pf ,or message . (co, dss, pf) or display pt press program . press program . press store . 2 enter 2 . to continue press co , dss , pf ,or message . (co, dss, pf) or press program . press program . http://www..net/ datasheet pdf - http://www..net/ 3.2 managing call logs user manual 133 3.2 managing call logs 3.2.1 requirements the manager can view, print out, and clear call log information for each extension. available extension the extension connected to extension jack 01 required telephone a panasonic proprietary telephone (pt) with a display (e.g., kx-t7730) manager password to enter programming mode, the manager password (the password of the extension connected to extension jack 01) is required. you can enter the system password instead of the manager password. ask your administrator or dealer for the manager password or system password. conditions in order to perform programming, your extension must be idle, on-hook, and holding no calls. http://www..net/ datasheet pdf - http://www..net/ 3.2 managing call logs 134 user manual 3.2.2 viewing, printing, and clearing call logs item programming input viewing the call records of each extension. clearing the call records of each extension.* 2 printing the call records of each extension. clearing the call records of all extensions. ?* 1 to move to the next or previous extension jack number, press the sp-phone (next) or redial (prev) button respectively. to move to another extension jack number, press the auto ans/mute button one time and dial the desired number. to move to another programme number "5", press the auto ans/mute button 2 times. ?* 2 to confirm the cleared date and time, press the fwd/dnd (call forwarding/do not disturb) or message button. to return to the previous display, press the same button again. ?* 3 to move to another programme number "1", press the auto ans/mute button one time. follow programming input . to exit to programme to enter programming mode manager password press hold . enter . programming input enter manager password . press program . press store . press program . 1 * 1 + extension no. 1 * 1 + + + + + + + + + + + + + extension no. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + 1 * 1 + + + + + + + + + + + + + extension no. + + + + + + + + + + + + + + + + + + + + + 5 * 3 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + http://www..net/ datasheet pdf - http://www..net/ 3.3 customising your pbx (system programming) user manual 135 3.3 customising your pbx (system programming) 3.3.1 programming information you can change the default settings of your pbx according to your requirements. customisable programming items are shown below, with the programme number in parentheses. ? system speed dialling number [001] ? system speed dialling name [011] ? disa security code [512] ? disa security code digits [530] available extension the extension connected to extension jack 01 required telephone a panasonic proprietary telephone (pt) with a display (e.g., kx-t7730) manager password to enter programming mode, the manager password (the password of the extension connected to extension jack 01) is required. you can enter the system password instead of the manager password. ask your administrator or dealer for the manager password or system password. conditions in order to perform programming, your extension must be idle, on-hook, and holding no calls. list before programming, decide the settings and write them down. your notes will provide a useful record of the programming for future reference. your dealer also has programming records that contain all dealer- performed system programming. if necessary, you can request copies of these records to confirm the available facilities and features. http://www..net/ datasheet pdf - http://www..net/ 3.3 customising your pbx (system programming) 136 user manual icon descriptions fixed button (kx-t7730/kx-t7735) function prev (previous) next secret store pau s e program end select flash clear ? ? http://www..net/ datasheet pdf - http://www..net/ 3.3 customising your pbx (system programming) user manual 137 procedure the basic steps are shown below. 1. to enter programming mode 2. to programme you can enter each programme number (3 digits). 3. to exit programming mode enter manager password . enter # . manager password press program . press program . http://www..net/ datasheet pdf - http://www..net/ 3.3 customising your pbx (system programming) 138 user manual 3.3.2 system programming system speed dialling number [001] you can store frequently used phone numbers for convenient dialling. ? if the desired number is more than 32 digits, divide the number and store it into more than one speed dialling number. ? " ", "#", flash/recall, pause, secret (intercom), and "? (conf)" can also be stored. ? if you do not want to display the stored number when making a call, press the secret (intercom) button before and after the numbers you wish to conceal. if you store an outside party's number, you should first store an outside (co) line access number (9/0 * , 81?88). if you need to enter an account code when making outside (co) line calls, you can enter the feature number and specified account code after the outside (co) line access number. 3.3 customising your pbx (system programming) user manual 139 system speed dialling name [011] you can store the name associated with each speed dialling number. these names are displayed when making calls using the system speed dialling feature. to enter characters, refer to "entering characters". disa security code [512] you can assign required direct inward system access (disa) security codes if "trunk security" or "all security" is selected in disa security mode [511]. enter 011 . dial system speed dialling number (00?99). press select . press next . press prev . to continue to end 0 1 1 enter name (max. 16 characters). name system speed dialling no. press next . next press store . store press end . end or next prev select store press next . enter 512 . press store . press end . enter security code (4?10 digits). security code press next . press prev . to continue to end 5 1 2 enter code number (1?4). code no. next end or next prev press select . select http://www..net/ datasheet pdf - http://www..net/ 3.3 customising your pbx (system programming) 140 user manual disa security code digits [530] you can select the number of digits used for disa security codes assigned in disa security code [512]. ? warning there is a risk that fraudulent telephon e calls will be made using the outside-to- outside (co-to-co) line call feature of disa. the cost of such calls will be billed to the owner/renter of the pbx. to protect the pbx from this kind of fraudulent use, we strongly recommend: a) enabling disa security (trunk security or all security). b) keeping disa security codes secret. c) selecting complex, random codes that cannot be easily guessed. d) changing codes regularly. ? security code numbers (not security codes) are logged by station message detail recording (smdr). ? the number of digits required for disa security codes can be assigned in disa security code digits [530]. ? when this setting is changed, all assigned disa security codes are cleared. press next . enter 530 . 5 3 0 next press select (4?10 digits). select to end press store . store press end . end http://www..net/ datasheet pdf - http://www..net/ 3.3 customising your pbx (system programming) user manual 141 entering characters you can enter the following characters. the tables below show you the characters available for each button. table 1 (alphabet mode)/table 2 (numeral mode) 3.3 customising your pbx (system programming) 142 user manual http://www..net/ datasheet pdf - http://www..net/ user manual 143 section 4 appendix this chapter provides troubleshooting, the feature number table and tone list. check the troubleshooting section before consulting your dealer. http://www..net/ datasheet pdf - http://www..net/ 4.1 troubleshooting 144 user manual 4.1 troubleshooting 4.1.1 troubleshooting problem remedy i cannot make calls using the telephone. ? the telephone is locked. unlock your telephone. ( 1.5.3 preventing other people from using your telephone (extension lock), 2.1.1 locking other extensions (remote extension lock)) some features do not function. ? system management may restrict certain features. consult your manager or dealer. i cannot make calls to other extensions using a proprietary telephone (pt). ? an idle or assigned outside (co) line is being seized. the line seized when going off-hook was changed in personal settings. ( 3.1.2 changing personal settings using programming mode) if this setting has been changed, press the intercom button after going off-hook, and then follow the instructions. my new telephone does not function correctly. ? the previous extension's settings have not been cleared. clear the settings and then programme your desired settings again. ( 1.7.8 clearing features set at your extension (extension feature clear), 3.1.2 changing personal settings using programming mode, 3.1.3 customising the buttons) my pt does not have the button needed to perform a certain operation. ? some models do not have certain feature buttons. customise a flexible button to function as the desired button. ( 3.1.3 customising the buttons) enter the specified feature number instead of pressing the feature button. ( 1.1.1 before operating a telephone) when i try to make an outside (co) line call, i hear a reorder tone, or the display shows " restricted ". ? the telephone is locked. unlock your telephone. ( 1.5.3 preventing other people from using your telephone (extension lock), 2.1.1 locking other extensions (remote extension lock)) ? toll restriction is activated. consult your manager or dealer. ? an account code is required. ( 1.2.6 using your calling privileges at another extension (walking cos), using an account code (account code entry) in 1.2.1 basic calling) http://www..net/ datasheet pdf - http://www..net/ 4.1 troubleshooting user manual 145 i cannot make an outside (co) line call using a one-touch dialling button or speed dialling. ? an outside (co) line access number was not stored with the phone number. an outside (co) line access number is required for outside (co) line calls. ( 1.2.1 basic calling, 3.1.3 customising the buttons) during a conversation with an outside party, the call was disconnected. ? the specified time limit has run out. ( 1.4.1 transferring a call (call transfer), 1.4.5 talking to multiple parties (conference)) consult your dealer about extending the time limit, if necessary. the redial feature does not function. ? the stored number is more than 64 digits long, or is an extension number. ( 1.2.3 redialling) redialling can only be used with outside (co) line numbers of 64 digits or less. i cannot access computer services, telephone banking, etc. ? a tone signal is required and your outside (co) line is set to "pulse". ( 1.2.6 using your calling privileges at another extension (walking cos)) change the dialling mode. computer or fax machine communication was interrupted. ? an indication tone may have interrupted communication. ( 1.7.6 protecting your line against notification tones (data line security)) set your line to not receive signalling tones. i cannot send a call waiting tone to the dialled extension. ? the other party has not set the call waiting feature. ( sending a call waiting tone to a busy extension (busy station signalling [bss]), 1.4.4 answering call waiting, 1.7.3 receiving call waiting) ? the other party has set data line security. ( 1.7.6 protecting your line against notification tones (data line security)) i forgot my extension password. ? ask your manager to assist you. ( 2.1.1 locking other extensions (remote extension lock)) music started playing through the telephone's speaker. ? this is background music (bgm). ( 1.7.5 turning on the background music (bgm)) turn off the music by entering "1" while on-hook. ask your manager or dealer to set your extension not to play music when "1" is entered while on-hook. i want to prevent a number that is stored in memory from being displayed. ? conceal the number. ( 3.1.3 customising the buttons) problem remedy http://www..net/ datasheet pdf - http://www..net/ 4.1 troubleshooting 146 user manual i want to confirm my extension number. ? confirm your extension number by pressing the " " key 2 times while on-hook, or through personal programming. ( your extension number in 1.1.1 before operating a telephone, 3.1.2 changing personal settings using programming mode) the date and/or time are not correct. ? ask your operator or manager to change the date or time. ( date & time set in 2.1.7 changing system settings using programming mode) the display is dim. ? change the display contrast level. ( 1.1.1 before operating a telephone) the message/message button light or message/ringer lamp is lit. ? there are 3 possible reasons: (1) someone has left a message waiting indication for you, (2) someone has left a built-in voice message (bv) for you, or (3) someone has left a voice mail message for you. press the message/message button to call the party back or receive the message. " voice msg full " is displayed. ? the maximum voice message recording time has been reached. delete voice messages stored in your personal message area or in the common message area. it may take about 10 seconds for the display to return to the idle status display even if the remaining recording time becomes 5 minutes or more. ( 1.5.5 using voice messaging (built-in voice message [bv])) a power failure has occurred. ? when a power failure occurs... all functions of the pbx and panasonic pts stop. the following outside (co) lines will be connected to the assigned extensions: outside (co) line 1: extension jack 01 outside (co) line 4: extension jack 09 outside (co) line 7: extension jack 17 this allows outside (co) line conversations between the specified extensions and outside destinations. ? when the power is turned back on... your pbx restarts with the stored data automatically. memory is protected by a factory-provided lithium battery. there is no memory loss except for the data associated with automatic callback busy, redial, and call park. problem remedy http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table user manual 147 4.2 feature number table 4.2.1 feature number table the numbers listed below are the feature numbers used to access the pbx features. the numbering plan can be selected through system programming. numbers in parentheses indicate that the feature numbers are different from those of "plan 1" when "plan 2" or "plan 3" is selected. feature (while a dial tone is heard) numbering additional number 1.2.1 basic calling to call another extension (intercom call) 100?199 (100?499 or 10?49) *1 to call the operator (operator call) 0/9 to select an idle outside (co) line automatically (automatic line access) 9/0 *2 outside phone no. to select an idle outside (co) line in the specified outside (co) line group automatically (outside (co) line group access) 8 outside (co) line group no. (1?8) + outside phone no. using an account code (account code entry) 49/ () account code + outside phone no. 1.2.2 easy dialling using numbers stored at your extension (personal speed dialling) ? to store 2 personal speed dialling no. (0?9) + phone no. + # ? to dial 1/# (1 /##) personal speed dialling no. (0?9) ? to confirm 3 personal speed dialling no. (0?9) + # using numbers stored in the pbx (system speed dialling) ? to dial system speed dialling no. (00?99) dialling a preset number by going off-hook (hot line) 74 ? to store 2 + phone no. + # ? to set 1 + #/0 ? to cancel 0 + #/0 1.2.3 redialling redialling the last outside number you dialled (last number redial) 80/## (80/###) http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table 148 user manual 1.2.4 when the dialled party is busy or there is no answer leaving a message waiting indication/calling back a caller who left an indication (message waiting) 70 leaving a message waiting indication ? to leave 1 + extension no. + #/0 ? to cancel 2 + extension no. + #/0 calling back a caller who left an indication ? to cancel all indications left at your extension 0 + #/0 ? to cancel all indications left at another extension 3 + extension no. + # ? to lock indications left at your extension 4-digit (4000?9999) lock code 2 times + #/0 ? to unlock indications left at your extension stored lock code + #/0 1.2.6 using your calling privileges at another extension (walking cos) 7 extension password + your extension no. + #/0 1.3.3 answering a call ringing at another telephone (call pickup) answering a call from another telephone (call pickup) ? group call pickup 40 (#40) ? directed call pickup 4 (#41) extension no. preventing other people from picking up your calls (call pickup deny) 72 ? to prevent 1 + #/0 ? to allow 0 + #/0 1.4.2 holding a call to retrieve a call (call hold retrieve) ? to retrieve an outside (co) line call 53 (#59) no. (1?8) of outside (co) line being held ? to retrieve an intercom call 5 (#5) extension no. that put the call on hold holding in a system parking zone (call park) ? to park a call 22 (#22) *3 parking zone no. (0?9) feature (while a dial tone is heard) numbering additional number http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table user manual 149 ?to retrieve 52 (#56) *4 stored parking zone no. (0?9) 1.4.4 answering call waiting answering call waiting from the telephone company 6 1.4.5 talking to multiple parties (conference) originating a 3-party to 5-party conference call (5- party conference) 22 (#22 ) (phone no. + conf) 4 times + conf 1.5.1 forwarding your calls (call forwarding [fwd])/1.7.2 refusing incoming calls (do not disturb [dnd]) 71 0 (cancel) + #/0 1 (all calls) + extension no. + #/0 2 (busy/no answer) + extension no. + #/0 3 (to outside (co) line) + outside (co) line access no. + outside phone no. + # 4 (do not disturb [dnd]) + #/0 5 (follow me) + your extension no. + #/0 8 (follow me cancel) + your extension no. + #/0 1.5.2 showing a message on the caller's telephone display (absent message) 75 ? to set 1?6 (+ parameter) + #/0 ? to cancel 0 + #/0 1.5.3 preventing other people from using your telephone (extension lock) 77 ? to lock 4-digit lock code 2 times + #/0 ? to unlock stored lock code + #/0 1.5.4 leaving a group (log-in/log-out) 736 ? to log in 0 + #/0 ? to log out 1 + #/0 feature (while a dial tone is heard) numbering additional number http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table 150 user manual 1.5.5 using voice messaging (built-in voice message [bv]) recording, playing, or erasing personal bv outgoing messages 723 ? to record 1 + #/0 ? to play back 2 + #/0 ? to erase 0 + #/0 forwarding your calls to built-in voice message 71 ? to set 1 (all calls) or 2 (busy/no answer) + 725 + #/0 ? to cancel 0 (cancel) + #/0 leaving, playing, or erasing voice messages 725 ? to leave a voice message using direct message 1 + extension no. + #/0 ? to play back all voice messages in a voice message area 2 + #/0 ? to erase all voice messages in a voice message area 0 + #/0 1.6.1 paging ? all extensions 33 (#33) 0 ?group 33 (#33) extension group no. (1?8) ? external 34 (#34) ? all extensions & external 33 (#33) or 9 1.6.2 answering/denying a paging announcement ? to answer 43 (#43) ? to refuse 734 1 + # ? to accept 734 0 + # 1.7.1 setting the alarm (timed reminder) 76 ? to set hour/minute + 0 (am)/1 (pm) + 1 (one time)/2 (daily) + #/0 ? to cancel 2 + #/0 ? to confirm 3 + # feature (while a dial tone is heard) numbering additional number http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table user manual 151 1.7.3 receiving call waiting ? to set for outside (co) line calls 731 1 + #/0 ? to cancel for outside (co) line calls 731 0 + #/0 ? to set for intercom calls/doorphone calls 732 1 + #/0 ? to cancel for intercom calls/doorphone calls 732 0 + #/0 1.7.4 preventing other people from joining your conversation (executive busy override deny) 733 ? to prevent 0 + #/0 ? to allow 1 + #/0 1.7.6 protecting your line against notification tones (data line security) 730 ? to set 1 + #/0 ? to cancel 0 + #/0 1.7.8 clearing features set at your extension (extension feature clear) 79 #/0 1.7.9 monitoring a room (room monitor) 735 ?to set 1 + # ? to cancel 0 + # ? to monitor through a doorphone 31 (#31) doorphone no. (1?4) 1.8.1 if a doorphone/door opener is connected calling to and from a doorphone (doorphone call) 31 (#31) doorphone no. (1?4) opening a door (door open) 55 (#55) door opener no. (1?4) 1.8.2 if a host pbx is connected accessing external services (external feature access [efa]) 6 1.8.3 if a voice processing system is connected forwarding your calls to a voice processing system (voice mail integration) 71 ? to set 1 (all calls) or 2 (busy/no answer) + voice mail extension no. + #/0 ? to cancel 0 (cancel) + #/0 ? to listen to messages 784 #/0 feature (while a dial tone is heard) numbering additional number http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table 152 user manual screening calls (live call screening [lcs]) 77 ? to set the lcs password 3-digit lcs password 2 times + # ? to cancel the lcs password stored lcs password + # 1.9.1 calling with the incoming call log ? to erase all caller information in the personal area 70 # ? to disregard the newest call in the personal area 737 0 + # ? to overwrite the oldest call in the personal area 737 1 + # ? to set logging of caller information when answering a call 738 1 (personal area) or 2 (common area) + #/0 ? to cancel logging of caller information when answering a call 738 0 (cancel) + #/0 2.1.2 switching the time service mode (time service) *5 78 ? to set (day/night/lunch) (1/2/3) + # ? to cancel 0 + # 2.1.3 setting an alarm for other extensions (remote timed reminder [wake-up call]) *5 764 ? to set extension no. + # + 76 + hour/minute + 0 (am)/1 (pm) + 1 (one time)/2 (daily) + # ? to cancel extension no. + # + 76 + 2 + # ? to confirm extension no. + # + 76 + 3 + # 2.1.4 erasing all caller information in the common area (incoming call log in the common area? clear all) *5 ? to erase 70 # 2.1.5 disregarding the newest call or overwriting the oldest call in the common area call log (301st incoming call logged in the common area) *5 737 ? to disregard the newest call 2 + # ? to overwrite the oldest call 3 + # feature (while a dial tone is heard) numbering additional number http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table user manual 153 2.1.6 recording, playing, or erasing common bv outgoing messages *5 722 ? to record common bv outgoing message (ogm) no. (01?24) + 1 + #/0 ? to play back common bv ogm no. (01?24) + 2 + #/0 ? to erase common bv ogm no. (01?24) + 0 + #/0 ?* 1 for united kingdom/new zealand: plan 1: 200?299; for new zealand: plan 2: 200?499, plan 3: 20?49 ?* 2 for new zealand: 1 or 9 ?* 3 for united kingdom/new zealand: plan 1: 36; plan 2/plan 3: #36 ?* 4 for united kingdom/new zealand: plan 1: 56; plan 2/plan 3: #56 ?* 5 this feature is only available for the operator/manager. feature (while a busy, dnd, or ringback tone is heard) numbering 1.2.4 when the dialled party is busy or there is no answer sending a call waiting tone to a busy extension (busy station signalling [bss])/ calling an extension that is refusing calls (dnd override) 2 joining an existing call (executive busy override) 3 reserving a busy line (automatic callback busy [camp-on]) 6 feature (while dialling or talking) numbering 1.2.5 switching the calling method (alternate calling?ring/voice) 1.3.3 answering a call ringing at another telephone (call pickup) ? call retrieving from a telephone answering machine (tam) 4* 1.4.9 changing the dialling mode (pulse to tone conversion) # 1.4.5 talking to multiple parties (conference) adding a third party during a conversation (3-party conference) 3 (#3) 1.8.1 if a doorphone/door opener is connected 5 from an extension that is on a call with a doorphone ? * dial after dialling the tam's extension number and hearing a busy tone. feature (while a dial tone is heard) numbering additional number http://www..net/ datasheet pdf - http://www..net/ 4.2 feature number table 154 user manual feature (when the extension is on-hook) numbering 1.7.5 turning on the background music (bgm) ? to set/cancel 1 1.7.7 checking the time service mode/2.1.2 switching the time service mode (time service) ? to confirm the current mode # 3.1.2 changing personal settings using programming mode confirming your own extension number (self-extension number confirmation) ? to switch the display between "date (month [day], day [month]) and time", "date (month [day], day [month], year, day of the week)", and "extension number (and extension name if stored)" http://www..net/ datasheet pdf - http://www..net/ 4.3 identifying tones user manual 155 4.3 identifying tones 4.3.1 identifying tones while on-hook ring tone patterns the following ring tone patterns can be assigned to incoming call types (outside (co) line, intercom, or doorphone calls), or are fixed for certain call types (hold recall, timed reminder, or camp-on recall). ring tone patterns sent from the telephone company (new zealand only) the following ring tone patterns sent from the telephone company can be detected for each outside (co) line. single (incoming calls/hold recall [outside (co) line calls]) double (incoming calls/hold recall [intercom calls]) triple (incoming calls/timed reminder) s-double (incoming calls [doorphone calls only]/camp-on recall) pattern 1 pattern 2 pattern 3 1 s 1 s http://www..net/ datasheet pdf - http://www..net/ 4.3 identifying tones 156 user manual doorphone chime patterns the following doorphone chime patterns can be assigned to each doorphone when doorbells and door chimes are connected to the pbx. * chime patterns 1 to 4 are played only one time during the doorphone ringing time. pattern 4 pattern 1* pattern 2* pattern 3* pattern 4* pattern 5 pattern 6 pattern 7 pattern 8 1 s 1 s http://www..net/ datasheet pdf - http://www..net/ 4.3 identifying tones user manual 157 when going off-hook dial tones tone 1 normal tone 2 any of the following features is set: ? absent message ? background music (bgm) (proprietary telephone [pt] only) ? call forwarding (fwd) ? call pickup deny ? data line security ? do not disturb (dnd) ? extension lock ? hot line (single line telephone [slt] only) ? message waiting (pt only) ? remote extension lock ? timed reminder tone 3 ? when going off-hook with an slt that has messages waiting ? when account code entry is performed ? when answering a call from timed reminder tone 4 a new voice message has been recorded (built-in voice message [bv]). tone 5 the remaining voice message recording time is less than 5 minutes or 125 voice messages have been recorded (built-in voice message [bv]). 1 s http://www..net/ datasheet pdf - http://www..net/ 4.3 identifying tones 158 user manual when making calls while off-hook busy tone reorder tone the outside (co) line you tried to seize is not assigned or was denied. ringback tones single (3-s interval) double (3-s interval) single (5-s interval) double (5-s interval) dnd tone the dialled extension is refusing incoming calls. indication tones tone 1 (call waiting tone) tone 2 (call waiting tone) single double tr i p l e 1 s 15 s 1 s http://www..net/ datasheet pdf - http://www..net/ 4.3 identifying tones user manual 159 when talking to an outside party when setting the features or programming tone 3 (hold alarm tone) a call has been on hold for longer than the specified time. warning tone this tone is sent 15 seconds before the specified time for disconnection. confirmation tones tone 1 the feature was set successfully, or the extension lock feature was set or cancelled. tone 2 the new feature setting was the same as the previous setting, or certain features were successfully performed or accessed (e.g., call hold, automatic callback busy). tone 3 before the following features activate: ? retrieving a held call ? picking up another call ? establishing a conference call ? paging/answering a paging announcement 15 s 1 s 1 s http://www..net/ datasheet pdf - http://www..net/ 4.3 identifying tones 160 user manual http://www..net/ datasheet pdf - http://www..net/ user manual 161 index http://www..net/ datasheet pdf - http://www..net/ index 162 user manual numerics 2-way record 17, 104, 131 2-way transfer 17, 105, 131 301st incoming call logged in the common area 118, 152 3-level automated attendant 2 3-party conference 57, 153 5-party conference 60, 149 a absent message 69, 149 accessing another party directly from outside (direct inward system access [disa]) 41 accessing external services (external feature access [efa]) 98 account code entry 24, 147 adding a third party during a conversation (3-party conference) 57 alternate calling?ring/voice 39, 153 alternate receiving?ring/voice 128 answering a call from another telephone (call pickup) 46 answering a call ringing at another telephone (call pickup) 46 answering call waiting 54 answering call waiting from the telephone company 56 answering call waiting in the pbx 54 answering calls 44 answering hands-free (hands-free answerback) 45 answering/denying a paging announcement 84 appendix 143 auto ans (auto answer)/mute 15 auto dial/store 15 automated attendant (aa) 43 automatic callback busy (camp-on) 31, 153 automatic callback busy cancel 32 automatic line access 21, 147 automatic redial 29, 30 b background music (bgm) 90 basic calling 20 before leaving your desk 66 before operating a telephone 12 bgm ?> background music (bgm) 90 bss ?> busy station signalling (bss) 32 built-in voice message (bv) 2, 73, 150 busy station signalling (bss) 32, 153 busy tone 158 bv ?> built-in voice message (bv) 73 c call forwarding (fwd) 66, 149 call hold 50 call hold retrieve 51, 148 call park 52, 148 call park retrieve 52 call pickup 46, 148, 153 call pickup deny 47, 148 call routing for fixed line sms 3 call splitting 53 call transfer 48 call waiting 54, 88, 149, 151 call waiting tone 158 call waiting tone type selection 128 caller id indication?common 17, 131 caller id indication?personal 17, 130 caller id selection?common 17, 131 caller id selection?personal 17, 130 calling an extension that is refusing calls (dnd override) 38 calling an outside party 21 calling other extensions 20 calling to and from a doorphone (doorphone call) 96 calling with the incoming call log 106 changing personal settings using programming mode 127 changing system settings using programming mode 121 changing the dialling mode (pulse to tone conversion) 65 checking the time service mode 92 clearing features 128 clearing features set at your extension (extension feature clear) 93 co 15 common bv ogm 73, 119 conf 16 conference 16, 57, 130 confirmation tones 159 confirming your own extension number (self-extension number confirmation) 129 connection example 19 control features 112 customised buttons 16 customising the buttons 130 customising your pbx (system programming) 135 customising your phone & pbx 125 customising your phone (personal programming) 126 d data line security 91, 151 date & time set 121 day 16, 130 dial tones 157 dialling a preset number by going off-hook (hot line) 27 direct inward system access (disa) 41 direct message 74 direct station selection (dss) 16, 130 disa security code [512] 139 disa security code digits [530] 140 disa ?> direct inward system access (disa) 41 display 12 disregarding the newest call or overwriting the oldest call in the common area call log (301st incoming call logged in the common area) 118 dnd override 38, 153 dnd tone 158 dnd ?> do not disturb (dnd) 87 do not disturb (dnd) 87, 149 door open 97, 151 doorphone call 96, 151 doorphone chime patterns 156 during a conversation 48 e easy dialling 25 http://www..net/ datasheet pdf - http://www..net/ index user manual 163 efa ?> external feature access (efa) 98 electronic station lockout ?> extension lock 71, 149 entering characters 141 erasing all caller information in the common area (incoming call log in the common area?clear all) 117 examples 13 exclusive call hold 50 executive busy override 36, 153 executive busy override deny 89, 151 extension feature clear 93, 151 extension lock 16, 71, 131, 149 extension lock?cancel all 121 extension password 40, 112, 123 extension password set 121 external feature access (efa) 98, 151 f feature highlights 2 feature number table 147 feature numbers 12 fixed buttons 15 flash/recall 15 for future reference 7 forwarding your calls (call forwarding [fwd]) 66 forwarding your calls to a voice processing system (voice mail integration) 99 forwarding your calls to built-in voice message 76 fwd ?> call forwarding (fwd) 66 fwd/dnd (call forwarding/do not disturb) 16, 130 g general call hold 50 group-co (g-co) 16, 130 h handset/headset selection ?> headset operation 63 hands-free answerback 45 hands-free operation 20, 23, 44, 64 headset operation 63 hold 15 hold alarm tone 159 holding 50 holding a call 50 holding in a system parking zone (call park) 52 hot line 27, 147 how to follow the steps 18 i icon descriptions 13, 136 identifying tones 155 if a doorphone/door opener is connected 96 if a host pbx is connected 98 if a voice processing system is connected 99 incoming call log 106 incoming call log display lock 71 incoming call log in the common area?clear all 117, 152 indication tones 158 intercom 15 intercom call 20, 147 j joining an existing call (executive busy override) 36 l last number redial 29, 147 lcs cancel 17, 131 lcs password control 121 lcs ?> live call screening (lcs) 101 leaving a conference call (unattended conference) 59 leaving a group (log-in/log-out) 72 leaving a message waiting indication/calling back a caller who left an in- dication (message waiting) 33 leaving, playing, or erasing voice messages 77 line preference?incoming 127 line preference?outgoing 127 live call screening (lcs) 17, 101, 131, 152 live call screening (lcs) mode set 128 locking other extensions (remote extension lock) 112 log-in/log-out 16, 72, 131, 149 lunch 17, 130 m making calls 20 making/answering a paging announcement 82 manager password 123, 133, 135 managing call logs 133 message 15 message 16, 130 message for another extension 16, 131 message waiting 33, 148 message waiting for another extension lock 36 microphone mute 62 monitor 15 monitoring a room (room monitor) 94 muting a microphone (microphone mute) 62 n navigator key 16 night 17, 130 o one-touch dialling 16, 25, 130 one-touch transfer 48 opening a door (door open) 97 operation 11 operator call 21, 147 operator/manager operation 111 originating a 5-party conference call (5-party conference) 60 other-co (o-co) 16, 130 outgoing message (ogm) for disa/ucd 41, 122 outside (co) line group access 22, 147 outside (co) line ringing selection 127 p paging 82 paging and then transferring a call 83 http://www..net/ datasheet pdf - http://www..net/ index 164 user manual paging deny 84 pause 15 personal bv ogm 73, 74 personal programming 126 personal speed dialling 26, 147 pickup dialling ?> hot line 27, 147 preventing other people from joining your conversation (executive busy override deny) 89 preventing other people from picking up your calls (call pickup deny) 47 preventing other people from using your telephone (extension lock) 71 program 16 programmable feature (pf) 16 programming information 135 protecting your line against notification tones (data line security) 91 pulse to tone conversion 65, 153 q quick dialling 28 r receiving call waiting 88 receiving calls 44 recording a conversation (2-way record) 104 recording, playing, or erasing common bv outgoing messages 119 recording, playing, or erasing personal bv outgoing messages 74 redial 15 redialling 29 redialling the last outside number you dialled (last number redial) 29 refusing incoming calls (do not disturb [dnd]) 87 remote extension lock 112 remote station lock control ?> remote extension lock 112 remote timed reminder (wake-up call) 115, 152 reorder tone 158 requirements 133 reserving a busy line (automatic callback busy [camp-on]) 31 restrictions 13 ring tone patterns 155 ring tone patterns sent from the telephone company (new zealand only) 155 ringback tones 158 room monitor 94, 151 s safety instructions 4 save 16, 130 saved number redial 30 saving an outside phone number for redialling (saved number redial) 30 screening calls (live call screening [lcs]) 101 self-extension number confirmation 129 sending a call waiting tone to a busy extension (busy station signalling [bss]) 32 setting an alarm for other extensions (remote timed reminder [wake-up call]) 115 setting features 127 setting the alarm (timed reminder) 85 setting the telephone according to your needs 85 short message service (sms) 3 showing a message on the caller's telephone display (absent message) 69 single-co (s-co) 16, 130 sms ?> short message service (sms) 3 sp-phone 15 station feature clear ?> extension feature clear 93, 151 station programme clear ?> extension feature clear 93, 151 station speed dialling ?> personal speed dialling 26, 147 switching the calling method (alternate calling?ring/voice) 39 switching the time service mode (time service) 113 system password 123, 133, 135 system programming 135, 138 system speed dialling 27, 147 system speed dialling name [011] 139 system speed dialling number [001] 138 t talking to 2 parties alternately (call splitting) 53 talking to another party without lifting the handset (hands-free operation) 64 talking to multiple parties (conference) 57 tam ?> telephone answering machine (tam) 46 telephone answering machine (tam) 46 time service 113, 152, 154 timed reminder 85, 150 tone 12 transfer 15 transferring a call (call transfer) 48 transferring to an extension within the pbx 48 transferring to an outside destination 49 troubleshooting 144 turning on the background music (bgm) 90 u unattended conference 59 using a display proprietary telephone 106 using a navigator key/volume key (depending on the type of your pt) 13 using a one-touch button (one-touch dialling) 25 using a preprogrammed number (quick dialling) 28 using an account code (account code entry) 24 using numbers stored at your extension (personal speed dialling) 26 using numbers stored in the pbx (system speed dialling) 27 using the headset (headset operation) 63 using user-supplied equipment 96 using voice messaging (built-in voice message [bv]) 73 using your calling privileges at another extension (walking cos) 40 v viewing, printing, and clearing call logs 134 voice call 16 voice mail (vm) transfer 17, 100, 131 voice mail integration 99, 151 volume key 16 w walking cos 40, 148 http://www..net/ datasheet pdf - http://www..net/ index user manual 165 warning tone 159 what kind of telephone can be used? 12 when the dialled party is busy or there is no answer 31 when you use a panasonic proprietary telephone 15 y your extension number 13 http://www..net/ datasheet pdf - http://www..net/ index 166 user manual http://www..net/ datasheet pdf - http://www..net/ panasonic communications co., ltd. 1-62, 4-chome, minoshima, hakata-ku, fukuoka 812-8531, japan copyright: this material is copyrighted by panasonic communications co., ltd., and may be reproduced for internal use only. all other reproduction, in whole or in part, is prohibited without the written consent of panasonic communications co., ltd. ? 2004 panasonic communications co., ltd. all rights reserved. psqx3082za kk1004mn0 http://www..net/ datasheet pdf - http://www..net/ |
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